Abagail Towell
Vancouver,WA
Summary
Results-driven Store Lead with expertise in staff training, performance reviews, and operational efficiency. Proven ability to enhance quality control and foster a positive team environment.
Overview
7
7
years of professional experience
Work History
Store Lead
Black Rock Coffee Bar
Vancouver, Washington
04.2022 - Current
- Led team in achieving consistent operational efficiency through effective communication and collaboration.
- Developed and implemented staff training programs to enhance employee skills and service quality.
- Facilitated conflict resolution among staff to maintain a positive work environment.
- Conducted regular performance reviews to identify areas for improvement and recognize achievements.
- Monitored compliance with company policies to ensure a safe and efficient workplace.
Team Lead
Target
Vancouver, Washington
09.2022 - 08.2024
- Facilitated training sessions to improve team skills and knowledge retention.
- Monitored team performance metrics to identify areas for enhancement.
- Conducted regular one-on-one meetings to provide feedback and support to team members.
- Guided team members in professional development opportunities tailored to their growth.
Barista Trainer
PeaceHealth Medical Group
Vancouver, Washington
02.2021 - 11.2022
- Implemented quality control standards to ensure consistency in beverage preparation and service.
- Assisted in developing seasonal beverage menus that aligned with customer preferences and trends.
- Encouraged teamwork and communication among baristas to improve overall service delivery.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Store Manager
Family Grounds
Carson, Washington
12.2018 - 06.2021
- Managed daily operations of coffee shop, including scheduling staff and ordering supplies.
- Conducted regular inventory checks to ensure adequate stock levels were maintained.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Team Trainer
A&J Select Market
Stevenson, Washington
02.2020 - 09.2020
- Provided excellent customer service by greeting customers and addressing inquiries promptly.
- Maintained accurate sales transaction records using computerized systems and manual ledgers.
- Ensured adherence to safety protocols for handling knives, slicers, and other sharp objects.
- Upheld cleanliness standards of work area, including counters, floors, and equipment throughout shifts.
- Coordinated with management to align training objectives with organizational goals effectively.
- Delivered constructive feedback to team members post-training, enhancing performance outcomes.
Education
High School Diploma -
Stevenson High School
Stevenson, WA06-2019
Some College (No Degree) - Environmental Science
Southern New Hampshire University
Hooksett, NHSkills
- Staff training
- Performance reviews
- Operational efficiency
- Quality control
- Customer service
- Team leadership
References
References available upon request.
Timeline
Team Lead
Target
09.2022 - 08.2024
Store Lead
Black Rock Coffee Bar
04.2022 - Current
Barista Trainer
PeaceHealth Medical Group
02.2021 - 11.2022
Team Trainer
A&J Select Market
02.2020 - 09.2020
Store Manager
Family Grounds
12.2018 - 06.2021
High School Diploma -
Stevenson High School
Some College (No Degree) - Environmental Science
Southern New Hampshire University