Abagale Catron Whittaker
Orlando,FL
Summary
Dynamic and results-oriented professional with extensive experience as an Attractions Attendant at Universal Destinations and Experiences and Disney, showcasing a strong work ethic and exceptional problem-solving skills. Excelled in enhancing guest satisfaction through meticulous safety procedures and cleanliness standards. Proven track record in fostering positive relationships, underpinned by patience and empathy, to elevate customer experiences. Hospitality professional with strong commitment to guest satisfaction and operational efficiency. Rich experience in managing high-volume attractions while prioritizing safety and enjoyment. Known for effective team collaboration and flexible approach to dynamic environments, ensuring seamless operations and happy visitors.
Overview
9
9
years of professional experience
Work History
Attractions Attendant
Universal Destinations and Experiences
11.2022 - Current
- Supported promotional events within the park, actively engaging with guests and promoting various offers or activities available.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Utilized strong communication skills while working cohesively with management to address any operational challenges or concerns promptly.
- Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency.
- Ensured high cleanliness standards by maintaining the attractions area, resulting in improved guest satisfaction.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Built and established positive relationships with patrons, team members and supervisors.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Attractions Attendant
Disney
10.2022 - 03.2023
- Conducted daily opening/closing procedures for assigned areas, guaranteeing seamless transitions between shifts for coworkers.
- Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park's offerings.
- Participated in staff training programs to continuously improve skills and knowledge related to attraction operations.
- Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Operated rides and attractions according to written guidelines to reduce injuries.
Sales Attendant
Feeders Pet Supply
03.2021 - 03.2022
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Assisted customers in finding the perfect pet for their needs by sharing expert knowledge about various breeds, species, and temperaments.
Sales Associate
Hot Topic
04.2020 - 03.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Receptionist
Puppy Love Grooming
01.2016 - 02.2020
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Oversaw the maintenance of all grooming equipment to ensure its safe and efficient operation, reducing downtime due to malfunctioning tools.
- Maintained a calm, professional demeanor when dealing with challenging situations or difficult animals, ensuring minimal disruption within the salon environment.
- Managed client complaints or concerns promptly and effectively, upholding the salon''s reputation for excellent customer care.
Education
High School Diploma -
James Madison University
Harrisonburg, VA01-2021
Skills
- Patience and Empathy
- Safety awareness
- Safety Procedures
- Cleanliness standards
- Problem-Solving
- Strong Work Ethic
- Positive Attitude
- Customer Assistance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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