Abagale McFarlane
Big Rapids,Michigan
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Administrative Assistant & Marketing Specialist
Lime Creek Contracting LLC
2023.09 - Current
- Administrative duties including handling customer inquiries and concerns
- Scheduling appointments, Managing day to day billing and accounts receivables promptly
- Managing spreadsheets
- Marketing: In charge of maintaining company's marketing efforts
- Handling insurance policies and premiums with Insurance Agents
- HR duties: handling new employee info, Quickbooks information.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into company team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Administrative CEO
Reed City Fields
2022.04 - 2022.10
- Maintaining relationships with residents and families
- Handling all aspects of QuickBooks billing
- Handling check deposits
- Maintaining and following guidelines with CDC and local health department and State of Michigan for COVID-19 Policies, working with the State of Michigan Licensing Bureau and MiOsha handling licensing audits and complaints, maintaining budgeting protocols.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Created positive work culture, resulting in increased employee satisfaction and retention rates.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Optimized supply chain operations for reduced costs and increased efficiency.
- Fostered strong relationships with industry partners to expand business opportunities.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Procured and coordinated new resources to achieve sales targets within optimal timeframes.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Production Recruiter (TEMPORARY)
Tubelite
2021.12 - 2022.02
- Enhanced candidate pool by implementing targeted sourcing strategies and utilizing various platforms.
- Streamlined interview process for more efficient hiring, resulting in reduced time-to-fill rate.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collaborated with production managers to accurately identify staffing needs and required skill sets.
- Conducted comprehensive candidate screenings, ensuring proper fit for available positions.
- Developed strong relationships with industry professionals, fostering a network of potential candidates.
- Maintained accurate records of candidates'' information and hiring statuses using applicant tracking systems.
- Implemented creative recruitment methods to attract top talent in this competitive job market.
- Reduced employee turnover rates by placing high-quality candidates who matched company culture and values.
- Provided regular updates on recruitment progress to all relevant stakeholders, maintaining transparency throughout entire process.
- Facilitated smooth onboarding processes for new employees by coordinating orientation sessions and training programs.
- Managed communication with applicants throughout entire recruitment process to ensure positive experiences for all parties involved.
- Advertised job opportunities on social media platforms and job boards.
Front Desk/Reception/Financial Coordinator
My Community Dental Center
2021.03 - 2021.12
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Nursing Technician
Spectrum Health United Memorial Hospital
2011.09 - 2021.03
- Providing Transporting patients to appointments within the entity, creating a safe and healthy environment for the patient and their family(ies).
- Maintained a safe and clean environment for patients with diligent infection control practices and equipment sterilization procedures.
- Streamlined nursing staff workflow by assisting in updating patient records and documenting treatment plans.
- Contributed to higher patient satisfaction scores by providing empathetic support and effective communication to address individual needs.
- Collaborated closely with interdisciplinary healthcare teams to develop comprehensive care plans that addressed physical, emotional, and social needs of patients.
- Boosted efficiency in the workplace by maintaining organized inventory systems for medical supplies and restocking items as needed.
- Supported smooth facility operations through participation in quality improvement initiatives aimed at enhancing overall patient experience and care outcomes.
- Promoted a positive atmosphere within the healthcare setting by effectively addressing concerns raised by patients or family members about their loved ones'' treatment plans or progressions.
CSR Customer Service Rep: Specialist Order To Cash
Advantage Solutions
2019.09 - 2020.06
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Sought ways to improve processes and services provided.
- Met customer call guidelines for service levels, handle time and productivity.
Education
FEMA Training -
Great Lakes EMS Academy
02.2013
Emergency Medical Technician -
Great Lakes EMS Academy
Grand Rapids, MI02.2013
Certified Nursing Assistant -
Montcalm Community College
Stanton, MI01.2011
Skills
- Filing
- Workflow Optimization
- Spreadsheet Management
- Bookkeeping
- Office Administration
- Supervising staff
- Computer Skills
- Social Media and Promotions
- Customer Relations
- Project Management
- Training and coaching
- Quickbooks
- Patient Scheduling
- Budget Tracking
- Conflict Mediation
- Microsoft Excel
Languages
German
Limited Working
Timeline
Administrative Assistant & Marketing Specialist
Lime Creek Contracting LLC
2023.09 - Current
Administrative CEO
Reed City Fields
2022.04 - 2022.10
Production Recruiter (TEMPORARY)
Tubelite
2021.12 - 2022.02
Front Desk/Reception/Financial Coordinator
My Community Dental Center
2021.03 - 2021.12
CSR Customer Service Rep: Specialist Order To Cash
Advantage Solutions
2019.09 - 2020.06
Nursing Technician
Spectrum Health United Memorial Hospital
2011.09 - 2021.03
FEMA Training -
Great Lakes EMS Academy
Emergency Medical Technician -
Great Lakes EMS Academy
Certified Nursing Assistant -
Montcalm Community College
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