Abagayle Mays

· I am a master trainer. I am trained on all stations within ER registration. I am dedicated to assisting coworkers with experience, knowledge, and issues corresponding with processing and verifying insurance information and patient demographics.

· Perform receptionist, registration, and clerical duties associated with direct and scheduled patient admissions

· Ensure that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy

· Distribute and explain forms, documents, and educational handouts to patients or family members

· Meet with patient or patient’s caregiver before or after admission to exchange necessary information and documentation

· Provide explanation of process and address concerns and questions

· Communicate with admitting physician’s office, nursing staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement

· Verify insurance benefits and obtain pre-certification/authorization as necessary

· Determine and accept required payments, including co-pays and deductibles, or refer to financial counselors for follow-up

· Perform daily office operations such as scanning in paperwork, insurance cards, and ID, as well as answering phones

· Greeting and escorting patients to examination rooms

· Dutifully adhere to HIPAA laws to ensure the data security and privacy of patients

· Provide member service by acknowledging members needs

· Processing member purchases and assisting with payments for different memberships and payment types

· Assist members with transactions utilizing registers or self-checkout areas

· Arranging and organizing merchandise

• Hand assemble manufactured medical components & devices
• Complete required documentation for work performed
• Quality inspect work performed
• Follow defined work procedures
• Provide suggestions and ideas of continuous improvements
• Ability to work in cleanroom environment