Summary
Work History
Education
Skills
Timeline
Generic

ABAGEAL GRIFFEN MARTIN

Santa Monica,CA

Summary

Dedicated entrepreneur, driven showroom manager, goal-oriented sales lead, supportive team player, detailed project manager, design enthusiast, skilled merchandiser with over 20 years experience in the design industry. Passionate in-home design consultant, specializing in color coordination, custom furniture design, lighting and space planning for residential and commercial projects. Seeking a showroom management position, design consulting role, in which, proven, creative success growing retail and trade businesses, combined with optimal customer service sills, driven team leadership, and detailed multi-tasking experience in a fast-paced environment, are considered valuable assets.

Work History

Design Consultant

AGM Consulting
Santa Monica, CA
2003 - Current
  • Offering interior and exterior design consultation for residential and commercial projects, specializing in custom furniture, art selection, space planning and color selection.
  • Providing retail consultation for new and established businesses.

Account Manager

Hollywood at Home by Peter Dunham
Los Angeles, CA
2021 - 2022
  • Managed 50+ trade accounts, including out-of-state showrooms, Peter Dunham Textiles, and Peter Dunham Design. Led the team in sales, resulting in a 30% annual increase in sales for an established 8 year old business. Offered impeccable client experiences, provided detailed product knowledge, spearheaded custom orders with the highest attention to detail, shared a wide range of product selection, tracked items out on memo, scheduled delivery and installation locally and abroad, and maintained 1st Dibs account.
  • Partnered closely with the Production Manager to confirm all orders were on track, assessed any damage control and updated all current orders in process. Notified clients throughout production from order date to installation, to ensure expectations were met. Provided "shops" for clients unable to visit the showroom and scheduled outside sales meetings with design firms weekly. Created a welcoming, aesthetically pleasing showroom experience.
  • Corresponded with third party fabric and wallpaper vendors, regarding stock checks, production orders and invoices. Tracked and analyzed sales trends to forecast buying decisions and optimize profit.

Design Consultant

Samuel & Sons
Los Angeles, CA
2019 - 2020
  • Provided exceptional customer service to the trade by means of design consultations, hand selected passementerie in various styles and color schemes for client projects, offered custom and semi-custom programs, notified clients of updates regarding reserves/orders from order to installation date and maintained daily client outreach to grow business.
  • Executed daily showroom tasks, maintained a stellar showroom, fulfilled/shipped web & showroom orders, received/transferred inventory, assisted NY headquarters and flagship showrooms, provided client outreach, established new accounts, and monitored orders in process to confirm delivery/installation dates were on track.

Sales Lead, Vendor Liaison

Malibu Colony Co.
Malibu, CA
2017 - 2018
  • Provided optimal customer service. Consistently recognized for extensive product knowledge, superior selling techniques, design consultation, and positive client and vendor relationships.
  • Assisted with in-store events and luxury, estate jewelry trunk shows.
  • Responsible for daily store operations, inventory management, visual merchandising, and loss prevention.

Manager, Buyer, Visual Merchandiser

Consort
Los Angeles, CA
2016 - 2016
  • Managed and operated interior design firm's first brick and mortar. Hired and trained employees, tracked sales and inventory levels, built strong client and vendor relationships, maintained a fresh and stunning showroom, executed weekly floor changes, and planned monthly showroom events.
  • Offered impeccable customer service, provided detailed product knowledge and design consultation as brand ambassador.
  • Responsible for all on-line and in-store sales, custom orders and Consort Design Firm orders/memos.

Manager, Buyer, Visual Merchandiser

Malibu Beach Supply Co.
Malibu, CA
2014 - 2015
  • Experienced 150% increase in sales under my management.
  • Hired, trained, managed sales team on product knowledge, customer service, selling techniques, and sales goals. Maintained a fresh, clean, and aesthetically pleasing shop at the end of the historic Malibu Pier.
  • Provided exceptional customer service, extended shop hours to accommodate clients needs, engaged new and existing clients during the shop transformation, introduced higher quality and wider range of product, worked closely with vendors to design custom apparel, offered free in-home design consultations, managed special orders to delivery date, offered complimentary, local delivery.

Sales Associate, Assistant Manager

Jonathan Adler
Los Angeles, CA
2013 - 2014
  • Delivered optimal customer experiences through excellence in selling, extensive product knowledge and brand inspiration, client outreach and follow-up, complimentary design consultations, wedding and baby registries. Consistently met and exceeded sales goals.
  • Maintained showroom visuals, managed on-hand inventory, placed weekly transfer orders from NJ warehouse, and trained new hire. Worked closely with corporate office and other JA locations to ensure customer satisfaction, spearheaded any issues that required creative problem solving.
  • Collaborated closely with JA Visual Manager to execute seasonal floor set changes, special events, book signings, and the grand opening of the flagship showroom's expansion. Contributed through merchandising, promoting, and maintaining the highest quality of service during construction.

Owner, General Manager

Best of the Beach
Nantucket, MA
2001 - 2012
  • Recruited, hired, trained, and managed team of 20 sales associates. Coached sales team in product knowledge, sales techniques, software skills. and general operations of the shop, promoting teamwork.
  • Scheduled staff and shop hours monthly, dependant on season. Liaised with payroll and benefit service providers.
  • Accomplished visual merchandiser, designed and developed luxury home furnishings shop interior and exterior.
  • Spearheaded marketing, performed local network commercials quarterly, designed various products incorporating logo, offered complimentary services and product, and hosted in-store events.
  • Attended annual trade shows, conducted buying trips in New York, Atlanta, and Orlando. Met with vendors to negotiate product exclusivity, researched and secured new vendors to compliment shop image, and placed orders from existing vendors for the upcoming season.
  • Consistently recognized for delivering customer satisfaction and loyalty. Maintained strong, productive vendor relationships, resulting in vendor exclusivity on Nantucket Island, custom products, and incredible collaborations.
  • Recipient of Cape Cod Life Magazine's "Best Home Furnishings" & "Best Gift Shop" for 9 consecutive years.

Education

Bachelor of Fine Arts -

St. Lawrence University
2003

Skills

  • RAPOS Point of Sale
  • NetSuite
  • Adobe Photoshop
  • Microsoft Office
  • QuickBooks Point of Sale
  • Lightspeed Point of Sale
  • Shopify
  • Navision

Timeline

Design Consultant

AGM Consulting
2003 - Current

Account Manager

Hollywood at Home by Peter Dunham
2021 - 2022

Design Consultant

Samuel & Sons
2019 - 2020

Sales Lead, Vendor Liaison

Malibu Colony Co.
2017 - 2018

Manager, Buyer, Visual Merchandiser

Consort
2016 - 2016

Manager, Buyer, Visual Merchandiser

Malibu Beach Supply Co.
2014 - 2015

Sales Associate, Assistant Manager

Jonathan Adler
2013 - 2014

Owner, General Manager

Best of the Beach
2001 - 2012

Bachelor of Fine Arts -

St. Lawrence University

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ABAGEAL GRIFFEN MARTIN