Abah Dendy
Worcester,Massachusetts
Summary
Proven leader in residential care and program management, notably with Arc Of Opportunity, where I enhanced client retention and satisfaction through strategic improvements and effective team collaboration. Skilled in project planning and crisis management, I excel in fostering community integration and delivering compassionate care. Achieved significant resource optimization, demonstrating strong decision-making and client support abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Direct
Seven Hills Foundation
Residential Counselor
Community Resources For Justice
11.2013 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Developed and maintained relationships with community resources to provide additional support services.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Assisted residents in achieving personal goals by facilitating access to community resources and services.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
Direct Support Professional
Seven Hills Foundation
02.2007 - 06.2022
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Led patient or group recreational activities for enhanced patient outcomes.
- Educated clients and family members on relevant topics to support independent living.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Researched community resources and services to provide accessibility and assistance to clients.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
Program Manager of Residential Services
Arc Of Opportunity
07.2010 - 03.2013
- Improved client retention rates through consistent monitoring and evaluation of service delivery.
- Maximized resource utilization by conducting thorough assessments of facility capacities and staffing requirements.
- Evaluated program performance regularly, making necessary adjustments to ensure optimal results.
- Managed budgets effectively, optimizing resource allocation to maximize program impact.
- Increased client satisfaction levels through regular feedback collection and prompt issue resolution.
- Enhanced collaboration between departments by initiating regular meetings focused on sharing best practices.
- Streamlined communication channels for improved team collaboration and client satisfaction.
- Implemented data-driven decision-making processes to enhance overall program effectiveness.
- Spearheaded the implementation of new technology tools to streamline administrative tasks and improve efficiency.
- Developed comprehensive project plans, ensuring timely completion of milestones and deliverables.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Established strong relationships with community partners, expanding the reach of residential services.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and implemented training programs for staff.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Partnered with local organizations to expand access to social and community services.
- Participated in community events to promote services and engage with public.
Education
High School Diploma -
Accra Academy Secondary School
Accra, Ghana08.2002
Skills
- Time Management
- Scheduling
- Client Needs Assessment
- Project Planning
- Appointment Scheduling
- Direct Patient Care
- Health and safety requirements
- Decision-making support
- Transportation
- Patient Care
- Disability Awareness
- Goal Setting
- Social Skills Development
- Crisis Management
- Patient Management
- Progress Documentation
- Care Plan Management
- Communications management
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Medication Administration
- Medical Records Management
- State regulations knowledge
- Patient Education
- Nutrition Support
- Case Management
- Fast Learner
- Critical Thinking
- Certified in CPR/AED
- Attentive to People
- First Aid Certification
- Self-Advocacy Training
- Community Integration
- Problem-Solving
- Detail Oriented
- Program Leadership
- Training and Development
- Policy and procedure improvements
- Team Management
- Flexible and Adaptable
- Good Judgment
- Remote Team Management
- Cultural Sensitivity
- Strategic Direction
- Professional writing
Certification
First Aid CPR/AED
Basic Human Right Training
Medication Administration Program
Fire Safety Training
Sexuality Training
Individual Support Plan
Languages
Armenian
Professional Working
Twi
Native or Bilingual
Ga
Native or Bilingual
Timeline
Residential Counselor
Community Resources For Justice
11.2013 - Current
Program Manager of Residential Services
Arc Of Opportunity
07.2010 - 03.2013
Direct Support Professional
Seven Hills Foundation
02.2007 - 06.2022
Direct
Seven Hills Foundation
High School Diploma -
Accra Academy Secondary School