ALEXANDRIA BALDON
Louisville,KY
Summary
Career Goal: Criminal Attorney
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings. Workshop coordination, staff training, and working under pressure from leadership. Willingness to take on added responsibilities to meet team goals. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Norton Healthcare
Louisville, KY
06.2023 - Current
- Greeted incoming patients and families professionally and provided friendly, knowledgeable assistance for over 100 patients per day
- Confirmed appointments, communicated with patients, and updated patient records.
- Kept reception area clean and neat through thorough decontamination
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Cashier/Customer Service Associate
Home Depot
Louisville, KY
03.2018 - 05.2023
- Being attentive to over 230 customer daily.
- Being the last person a customer encounters in the store it is important to have outstanding customer service and be available and attentive to every need and request
- Working with over 30 co-workers allows us to build off of each other and ensure that effective customer service
- Know how to work the cash register when applying for credit cards, product returns, checkout, or product orders.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Student Worker
Bellarmine University KREBS
Louisville, KY
08.2020 - 05.2023
- Work with other Registered Student Organizations to provide education, social events, and community service
- Exhibit leadership skills when hosting events to ensure a informative and impactful event
- Communicate with supervisors and other co-workers
- Pitch ideas, plan events, hold each other accountable, and make sure every task given by supervisor is done is on time, Student leaders that promote diversity within the residence halls
- Plan and execute programs and training on the topic of DEI and how to promote healthy conversations with peers
- Mediate conflict and provide resources for support on bias incident reporting and Title IX
- Work alongside Chief Title IX officer, Chief DEI officer, Dean of students, and student affairs on the development of programs to fight discrimination on campus and implementation of programs of support
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Participated in workshops and presentations related to projects to gain knowledge.
- Facilitated successful completion of projects from concept to launch.
Diversity Peer Educator
Bellarmine University
Louisville, KY
08.2020 - 05.2023
- Supported development of program materials to advance inclusion and diversity awareness, learning and action planning.
- Developed and implemented new programs based on leading inclusion and diversity practices using project management principles.
- Maintained current knowledge of current global issues in order to bring awareness and provide training
- Created and implemented forward-thinking initiatives to improve student engagement.
- Developed training and personal development classes for over 170 staff and faculty member, 500 students.
Research Teaching Assistant
Bellarmine University
08.2022 - 12.2022
- Built and maintained professional relationships with students and faculty members.
- Checked assignments, proctored data collection and provided grades according to university standards.
- Documented attendance and completed assignments to maintain full class and student records.
- Monitored student progress to identify weaknesses and provide recommendations for improvement.
- Work alongside the professor to assist students with the development and execution of collegiate level research
- Use and certification of SPSS Software for data collection
- Presentation of research to faculty and staff at the University of Louisville
Leasing Specialist and Community Assistant
Asset Living
Louisville, KY
04.2022 - 08.2022
- Marshall, Implementation of monthly marketing outreach to the downtown area of Louisville
- Ensure quality service to all residents
- Execution of sales, making new leads from tours, maintaining model units, completion and filing of all paperwork
- Answer phone calls and provide assistance to prospect and current residents and business
- Social media coordinator
- Daily post regarding new and renewal leases, and the promotion of events happening at the office
- Managed over 500 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
Education
Bachelor of Arts - Psychology, Criminal Justice Pre-Law
Bellarmine University
Louisville, KY05.2023
Skills
- Software Proficiency [Microsoft, SPSS, Epic]
- Office Operations
- Company Leadership
- Employee Engagement Strategies
- Staff Training
- Records Maintenance
- Typing and Filing
- Front Desk Operations
- Evidence Gathering
- Analytical Thinking
- Document Recordkeeping
- Workshop Coordination
- Training Initiatives
- Patient Confidentiality
Certification
- CITI Program Certification. Social, Behavioral, Educational Basic Course. Completed February 07 2022
www.citiprogram.org. - Experience with IBM SPSS Statistics for Windows, Version 28.0. Armonk, NY: IBM Corp. [Computer software].
References
- Tammy Pollock
5185 Barrington Trace Drive SW
Atlanta, GA 30331
678-428-1109
tammypolock@gmail.com - Jan Brown Thompson
8906 Gonewind Court
Louisville, KY 40299
502-640-1388
Msjanbt@aol.com - Emily Dixon
2001 Newburg Road
Louisville, KY 40205
252-327-6496
Epdixon513@gmail.com
Timeline
Receptionist
Norton Healthcare
06.2023 - Current
Research Teaching Assistant
Bellarmine University
08.2022 - 12.2022
Leasing Specialist and Community Assistant
Asset Living
04.2022 - 08.2022
Student Worker
Bellarmine University KREBS
08.2020 - 05.2023
Diversity Peer Educator
Bellarmine University
08.2020 - 05.2023
Cashier/Customer Service Associate
Home Depot
03.2018 - 05.2023
Bachelor of Arts - Psychology, Criminal Justice Pre-Law
Bellarmine University