ALEXA BALLARD
Summary
Customer-focused professional with successful 6-year career in education sector seeking a position as a customer success manager. Committed to leveraging proven ability to asses needs, find solutions and overcome challenges in order to achieve goals and objectives. With a proven record of managing multiple accounts, creating customer satisfaction, and building loyal relationships in a fast paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
VIRTUAL EDUCATOR
ED TECH, EDMENTUM
01.2020 - 01.2022
- Implemented virtual curriculum, data analysis, data implementation, and assessments of effectiveness
- Built effective and lasting relationships with stakeholders, instructors, and target audiences
- Organized and implemented communication measures for clients
- Effectively led zoom meetings with 20-100+ attendees which increased performance by 25%
- 100% of students completed project cycle
- Increased engagement from beginning of the program cycle to end by 40%
- Strategic planning used to analyze data and drive engagement and document needs for learners
- Delivered engaging, innovative, and inspiring lessons to ~50 learning audiences, while focusing on ways to prepare the learning audience for continued learning in and out of the classroom
- Implemented consumer centered strategy to deliver excellent service-based product
- Developed and implemented strategies to increase client retention.
- Built relationships with customers and community to promote long term business growth.
- KEY ACHIEVEMENTS: TEAM LEAD
EDUCATOR
GROESBECK ISD
01.2019 - 01.2020
- Designed, implemented and assessed reading, writing, math science, history and computer science curriculum for 25 students to ensure productivity and raise test scores by 10 %
- Implemented policies & procedures for efficient classroom operations, and successfully managed students' activities for 25 students
- Created deliverables such as slide decks, instructional videos, job aides, by using tools such as Microsoft office, and Google applications to bring interactive and engaging scenario-based learning experiences
- Managed relationships with various stakeholders
- Monitored student progress and adjusted instruction to meet individual needs.
- Created, tested, and adjusted long-term plans to meet goals for ~25 learners
- Carried out goal meetings with learners and other key stakeholders monthly that increased engagement by 50 %
- Analyzed, collected and inputted data effectively using both formal and informal measurements
- KEY ACHIEVEMENTS: OVERALL GROWTH FOR ALL STUDENTS
EDUCATOR
OLNEY ISD
01.2018 - 01.2019
- Designed, implemented and assessed reading and writing curriculum through learning management systems
- Implemented policies & procedures for efficient classroom operations, and successfully managed students' activities using positive behavior incentives
- Implemented consumer centered strategy to deliver excellent service-based product
- Created deliverables such as slide decks, instructional videos, job aides, by using tools such as Microsoft office, and Google Applications to bring interactive and engaging scenario-based learning experiences
- Created, tested, and adjusted long-term plans to meet goals for ~70 learners
- Analyzed, collected and inputted data effectively using both formal and informal measurements
- KEY ACHIEVEMENTS: SUCCESSFUL DATA TRACKING INITIATIVE
EDUCATOR
LORENA ISD
01.2016 - 01.2018
- Managed a classroom of 25 students
- Professional development created, tested, and adjusted long-term plans to meet goals for ~25 learners
- Coordinate schedules
- Analyzed, collected and inputted data effectively using both formal and informal measurements
- Monitored student progress and adjusted instruction to meet individual needs.
- Met regularly with team of teachers to discuss best practices and develop innovative strategies.
- KEY ACHIEVEMENTS: SITE BASE COMMITTEE, ENGAGEMENT COMMITTEE
Education
Bachelor of Science -
Stephen F. Austin State University
Nacogdoches, TX2016
Skills
- People Management
- Verbal and Written Communication
- Microsoft Office
- Client Relations
- Strategic Planning
- Customer Needs Assessment
- Best Practices and Methodologies
- Schedule Management
- Records Management
Certification
- ,Break Into Tech Sales Bootcamp - 2023
Timeline
VIRTUAL EDUCATOR
ED TECH, EDMENTUM
01.2020 - 01.2022
EDUCATOR
GROESBECK ISD
01.2019 - 01.2020
EDUCATOR
OLNEY ISD
01.2018 - 01.2019
EDUCATOR
LORENA ISD
01.2016 - 01.2018
Bachelor of Science -
Stephen F. Austin State University