Abang Afdhalluddin Afif
Tele - Collector/Tele - Customer Service
Kuching
Summary
An enthusiastic Collection Executive eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of collection procedure with the target given and maintaining excellence skill in customer service. Motivated to learn, grow and excel in the task given. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced as Tele-Collector/Tele-Customer Service with over 9 years of experience in financial industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Tele-Collector/Tele-Customer Service
Aeon Credit Service (M) Berhad
Kuching, Sarawak
01.2014 - Current
- Credit Service (M) Berhad, Kuching
- Main purpose of my current job is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing
- Entertain any of customer request via phone call regarding their account
- Below is my principle responsibilities and duties such as ;
- Response customer request based on the customer requirement
- Complete dunning activities based on allocated queues
- Extensive follow up with customer via phone calls to ensure that they pay in accordance to credit term
- Ensure good clients relationship & service levels.
- Collaborated with team members to achieve target results.
- Conducted research, gathered information from multiple sources and presented results.
- Maintained excellent attendance record, consistently arriving to work on time.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Admin & Tour Coordinator
Matahari Tours Sdn Bhd
Kuching
05.2012 - 10.2013
- Preparing invoices and other miscellaneous payment for the department
- Responds to department inquires (mail, telephone calls, email) including communication with international grantees and colleagues
- Guest tour arrangement on visits, lodging, transportations, meals & tourist guide
- Preparing daily sales reporting for directors
- Preparing staff payroll and commission payment
- Handling payments of company utility bills and payment to statutory bodies (EPF, Socso, LHDN)
- Preparing staff monthly duty rooster.
Education
Sijil Pelajaran Malaysia
SMK Saint Augustine
Betong, Sarawak 04.2010 - 05.2010
Bachelor Of Public Management With Honours - Public Management
University Utara Malaysia
Sintok, Kedah 05.2021 - Current
Skills
Teamworkundefined
Timeline
Bachelor Of Public Management With Honours - Public Management
University Utara Malaysia
05.2021 - Current
Tele-Collector/Tele-Customer Service
Aeon Credit Service (M) Berhad
01.2014 - Current
Admin & Tour Coordinator
Matahari Tours Sdn Bhd
05.2012 - 10.2013
Sijil Pelajaran Malaysia
SMK Saint Augustine
04.2010 - 05.2010
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