Abanoub Mikhail
Jackson
Summary
Detail-oriented professional with experience in compliance monitoring, investigations, reporting, and workforce training. Skilled in reviewing documentation for accuracy, ensuring adherence to policies and regulations, and providing technical support to staff and clients. Proficient in Excel, SQL, Tableau, with the ability to adapt to new database systems such as Oracle. Strong background in customer service and management, with over 6 years of leadership experience ensuring fairness, accuracy, and accountability in professional environments.
Overview
5
5
years of professional experience
Work History
Sales Manager
TrueStance
09.2024 - Current
- Monitored compliance with internal processes by reviewing contractor and staff documentation for accuracy.
- Conducted onboarding and training sessions, ensuring employees understood regulations, responsibilities, and organizational standards.
- Coordinated across teams to address compliance gaps and escalated issues requiring supervisory review.
- Prepared and entered reports into internal systems to document workforce performance and compliance findings.
Trainer
7C Agency
03.2024 - 09.2024
- Conducted workforce training on consumer psychology and compliance with corporate guidelines.
- Reviewed and documented employee performance data, preparing reports for leadership.
- Delivered technical assistance to staff, ensuring understanding of compliance and reporting expectations.
- Facilitated daily meetings to monitor alignment with organizational standards and regulations.
Insurance Agent / Office Manager Assistant
Allstate Insurance
04.2020 - 12.2023
- Investigated fraud-related compliance issues and prepared detailed reports for headquarters.
- Reviewed financial claims and submissions to ensure compliance with policies and regulations.
- Acted as liaison between clients and corporate compliance offices, escalating potential violations as necessary.
- Entered and maintained data in company systems with a focus on accuracy and timeliness.
Education
Bachelor of Arts & Sciences -
Rutgers University
05.2023
Skills
- Compliance & Monitoring: Investigations, workforce oversight, documentation review
- Reporting & Analysis: Excel, Tableau dashboards, SQL queries
- Communication: Training, technical assistance, client/agency collaboration, reporting findings
- Languages: Fluent in English and Arabic
Languages
Arabic
Native or Bilingual
Timeline
Sales Manager
TrueStance
09.2024 - Current
Trainer
7C Agency
03.2024 - 09.2024
Insurance Agent / Office Manager Assistant
Allstate Insurance
04.2020 - 12.2023
Bachelor of Arts & Sciences -
Rutgers University