Abanum Ifeanyi
Houston,USA
Summary
Multi-state licensed Property & Desk Claims Adjuster with over 5 years of experience in managing a diverse range of claims, including commercial, residential, auto, and catastrophe. Expertise in coverage evaluation, liability determination, and property damage assessment, complemented by proficiency in Xactimate and Guidewire. Demonstrated ability to resolve high-volume claims efficiently while ensuring regulatory compliance and delivering exceptional customer service. Recognized for strong analytical skills and effective communication, consistently identifying fraudulent claims and enhancing operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
P&C CLAIMS ADJUSTER
CCMS & Associates
Dunedin, Florida
02.2023 - 10.2025
- Evaluated property damage claims to determine coverage and liability.
- Reviewed policy documents to ensure compliance with insurance regulations.
- Conducted on-site inspections to assess the extent of damages.
- Collaborated with contractors for repair estimates and recommendations.
- Communicated findings to claimants and provided clear explanations of decisions.
- Assisted in training new adjusters on company procedures and best practices.
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Resolved complex issues related to multiple parties involved in a single claim situation.
- Provided guidance to claimants regarding the claims process and documentation needed for payment processing.
- Investigated property damage claims to determine coverage and liability.
- Adhered to company policies and procedures when handling claims.
- Analyzed claim data such as photographs, diagrams, witness statements, and police reports.
- Interviewed and corresponded with claimants, witnesses, police, and physicians.
- Maintained accurate records of all claims files including notes from meetings, correspondence sent and received.
- Organized large volumes of paperwork associated with each claim file.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
PROPERTY ADJUSTER
CRAWFORD & COMPANY
Texas
09.2021 - 02.2023
- Communicated with clients to gather necessary documentation for claim resolution.
- Analyzed loss reports and provided recommendations for claim adjustments and settlements.
- Reviewed policy coverage and explained terms to clients during the claims process.
- Maintained detailed records of claim activities in company management systems.
- Advised clients on best practices for preventing future losses due to property damage.
- Reviewed documents related to construction projects such as building permits and blueprints.
- Maintained accurate records of all investigations into property damage claims.
- Determined liability by reviewing policy documents, contracts, and other relevant documents.
- Provided detailed estimates of repair costs for damaged properties.
- Ensured that all payments made were valid according to state law.
- Communicated regularly with clients regarding status updates on their claims.
- Investigated and analyzed property damage claims to determine coverage, liability, and damages.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
CATASTROPHE PROPERTY CLAIMS ADJUSTER
Alacrity Resource
02.2018 - 09.2021
- Evaluated property damage claims to determine coverage and liability.
- Reviewed policy documents to ensure compliance with insurance regulations.
- Conducted on-site inspections to assess the extent of damages.
- Collaborated with contractors for repair estimates and recommendations.
- Communicated findings to claimants and provided clear explanations of decisions.
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Resolved complex issues related to multiple parties involved in a single claim situation.
- Adhered to company policies and procedures when handling claims.
- Monitored progress of outstanding claims ensuring timely resolution.
- Documented and communicated claim activity to clients.
- Ensured compliance with state regulations governing property damage insurance claims practices.
- Reviewed contracts related to insured properties for language related to coverage limits.
GENERAL LIABILITY AND AUTO LIABILITY ADJUSTER
CRU Adjusters, Inc
01.2017 - 02.2018
- Communicated with policyholders to gather necessary claim information.
- Documented findings and made recommendations for claim resolutions.
- Utilized claims management software to track each case effectively.
- Conducted field inspections to assess vehicle damage firsthand.
- Determined liability based on facts gathered from investigations.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Managed multiple cases simultaneously while meeting established deadlines.
- Processed payments according to terms outlined in policy contracts.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Negotiated settlements with claimants when appropriate.
- Utilized resources and prior experience in industry to determine if claims should be approved for payment or denied.
Education
Bachelor of Science - Banking And Finance
University Of Benin
Edo State, Nigeria02.2006
Insurance
University Of Benin
Edo State, Nigeria02.2002
Skills
- Effective communication
- Estimating repair costs
- Excellent time management skills
- Claims investigation
- Insurance regulations
- Property inspection
- Investigate claims
- Decision-making skills
- Team collaboration
- Report and records review
- Denied claims identification
- Property claims
- Property damage assessment
- Fraudulent claims investigation
- Liability determination
- Negotiate settlements
- Determine coverage
- Verbal communication
- Client interviewing
- MS office
- Verify data
- Litigation support
- Property adjusting
Certification
TX Resident Licensed, Licensed in multiple States.
References
References available upon request
Timeline
P&C CLAIMS ADJUSTER
CCMS & Associates
02.2023 - 10.2025
PROPERTY ADJUSTER
CRAWFORD & COMPANY
09.2021 - 02.2023
CATASTROPHE PROPERTY CLAIMS ADJUSTER
Alacrity Resource
02.2018 - 09.2021
GENERAL LIABILITY AND AUTO LIABILITY ADJUSTER
CRU Adjusters, Inc
01.2017 - 02.2018
Bachelor of Science - Banking And Finance
University Of Benin
Insurance
University Of Benin