Summary
Overview
Work History
Education
Skills
Timeline
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Abarna Lakshmanasamy

Aurora,IL

Summary

I am an experienced Store Manager with over 3 years of experience providing exceptional customer service. I have a proven track record of resolving customer issues quickly and efficiently, resulting in a high customer satisfaction rating. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management.

Overview

4
4
years of professional experience

Work History

Assistant Professor

Sree Saraswathi Thyagaraja College
04.2020 - 04.2021
  • Stayed current in the field by attending conferences, workshops, and webinars related to the subject matter.
  • Established strong rapport with students through class discussions and academic advising.
  • Evaluated quizzes, tests, homework, and projects, providing students with timely feedback on their academic progress.
  • Researched and selected course texts and supplementary learning materials.
  • Supported departmental goals by serving on committees focused on curriculum development, assessment strategies, and accreditation requirements.
  • Revised course objectives, materials, instructional methods, and assessment strategies for Psychology courses.
  • Mentored students and communicated internship and employment opportunities.

Abarna Garments

Self Owned
02.2017 - 01.2020
  • Ensured high levels of customer satisfaction by implementing forward-thinking strategies that addressed customer needs and resolved concerns.
  • Informed customers about promotions to boost sales.
  • Assisted customers with appointments, shipping, special order requests, and arranging merchandise pick-up at other locations.
  • Provided personalized advice and assistance, considering customers' special needs and preferences.
  • Explained loyalty programs to customers and facilitated new memberships to accumulate points with each purchase.
  • Preserved revenue by utilizing effective communication and negotiation skills, offering refunds as a last resort to maintain customer satisfaction.
  • Recommended products to customers, providing thorough explanations of details.
  • Entered and maintained weekly payroll records.

Education

Master of Science - Social Work And Psychology

Sree Saraswathi Thyagaraja College
TamilNadu , India
04.2020

Bachelor of Science - Psychology

Sree Saraswathi Thyagaraja College
TamilNadu , India
04.2018

Skills

  • Excellent communication skills
  • Complex Problem-Solving
  • Time management
  • Cash Handling & Account Management
  • Strong organizational skills
  • Employee Management
  • Adaptive team player
  • Customer Service
  • Store Merchandising
  • Product Sales
  • Customer service
  • Excellent work ethic
  • Mail handling
  • Flexible and Adaptable

Timeline

Assistant Professor

Sree Saraswathi Thyagaraja College
04.2020 - 04.2021

Abarna Garments

Self Owned
02.2017 - 01.2020

Master of Science - Social Work And Psychology

Sree Saraswathi Thyagaraja College

Bachelor of Science - Psychology

Sree Saraswathi Thyagaraja College

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Abarna Lakshmanasamy