ABAS IBRAHIM
Denver,CO
Summary
Dynamic professional with extensive experience at United Airlines, excelling in customer service and problem-solving. Proven ability to enhance customer satisfaction through effective communication and personalized solutions. Skilled in administrative support and file management, demonstrating strong multitasking capabilities and attention to detail in fast-paced environments.
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Overview
6
6
years of professional experience
Work History
CLERK LOGISTIC TRANSPORTATION
KARDIL TRUCKING INC
01.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Customer Service Representative
United Airlines
05.2019 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Bachelor of Arts - Accounting And Finance
Dire Dawa University in Ethiopia
Ethiopia06-2018
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- File and database management
- Driver communications
- Multitasking
- Confidentiality
- Customer communication
- Problem-solving
- Organizational skills
- Customer service
- Flexible and adaptable
Languages
English
Full Professional
somali
Native or Bilingual
amharic
Full Professional
Arabic
Limited Working
Timeline
CLERK LOGISTIC TRANSPORTATION
KARDIL TRUCKING INC
01.2024 - Current
Customer Service Representative
United Airlines
05.2019 - 01.2023
Bachelor of Arts - Accounting And Finance
Dire Dawa University in Ethiopia
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