ABAS OMAR
Nashville,TN
Summary
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Airline Customer Service Agent
Southwest Airlines
12.2023 - Current
- Greeting passengers, assisting with carry-on baggage storage and deliver onboard announcements.
- Streamline check-in process for faster service, resulting in reduced wait times.
- Coordinate closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
- Contribute to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
- Maintain calm under pressure while managing stressful situations involving delayed or canceled flights.
- Process ticket sales accurately, ensuring correct fare calculations and efficient booking procedures are followed.
- Provide exceptional customer service with empathetic listening and effective problem-solving skills.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Foster a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Review and update customer information to maintain up-to-date records for high-quality service.
Legal Intake Specialist
LIP
02.2023 - 11.2023
- Handled sensitive and proprietary information with discretion and confidentiality.
- Provided administrative support to the Legal Department by preparing correspondence, organizing files, conducting research and maintaining databases.
- Prepared case summaries, chronologies of facts and other materials for use in legal proceedings.
- Managed incoming calls from potential clients ensuring all necessary information was obtained accurately.
- Demonstrated excellent verbal and written communication skills while interacting with clients, attorneys, and staff members.
Admin Clerk, and Customer Service Administrator
Lowe's Home Improvement
03.2017 - 02.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Generated and analyzed daily reports relating to cash deposits and register operations.
- Prepared bank deposits and change orders in accordance with company policies.
- Sorted and counted coin and currency to make change for associates.
- Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending cash, checks and other forms of payment to banks.
- Worked closely with other team members to ensure smooth operations within the Cash Office Department.
- Performed general office duties, such as filing, answering telephones, and handling routine correspondence.
Front Desk Clerk
Ramadan International Market
01.2011 - 03.2011
- Greeted customers in a friendly and professional manner, while providing excellent customer service.
- Processed payments accurately and efficiently.
- Greeted customers and provided them with exceptional customer service.
- Interacted kindly with guests, offering assistance and support.
- Utilized excellent communication skills to interact effectively with guests from diverse backgrounds.
- Computed bills, collect payments, and make change for guests.
- Managed all daily transactions including cash handling and credit and debit card processing.
Education
General Office Assistant Certificate -
Tennessee College of Applied Technology
Nashville, TN04.2022
Skills
- Basic medical terminology skills
- Efficient Data Entry
- Data Entry Documentation
- Customer Experience
- Active Listening
- Verbal and Written Communication
- General Housekeeping Abilities
- Front desk Assistance
- Greet Guests
- Telephone Etiquette
- Front Desk Reservations
- Google Docs
- Guest Registration
- Strong empathy
- Stress tolerance
- Baggage handling
- Customer relations
- Airline policies
- Language proficiency
- Ticketing systems
- Airport procedures
- Reservation software
- Time management
- Excellent communication
- Cash handling
- Boarding pass assignment
- Adaptability
- Payment processing
- Lost baggage tracing
Certification
- General Office Assistant
- Front Desk Clerk
Languages
Somali
Timeline
Airline Customer Service Agent
Southwest Airlines
12.2023 - Current
Legal Intake Specialist
LIP
02.2023 - 11.2023
Admin Clerk, and Customer Service Administrator
Lowe's Home Improvement
03.2017 - 02.2023
Front Desk Clerk
Ramadan International Market
01.2011 - 03.2011
General Office Assistant Certificate -
Tennessee College of Applied Technology
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Adam CheneyAdam Cheney
Desktop Support Specialist at Southwest AirlinesDesktop Support Specialist at Southwest Airlines
ODALIS DE LA HOYAODALIS DE LA HOYA
Learning Instructor at Southwest AirlinesLearning Instructor at Southwest Airlines
Gabrielle RobertsGabrielle Roberts
Flight Attendant at Southwest AirlinesFlight Attendant at Southwest Airlines
Ja'Shon SnipesJa'Shon Snipes
Warehouse Worker at PepsiCoWarehouse Worker at PepsiCo