ABASIAKAMA KENNETH UMOH
Hyattsville,United States
Summary
My Career objective is to harness all the potentials available in my organization to improve the efficiency of service delivery and client satisfaction.
Heath Care Administration and Management play a vital role in the success of every healthcare system. Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Amazon Associate
Amazon Logisics LLC
Columbia Park, United States
01.2020 - Current
- Best customer service satisfaction award for June 2022 and June 2024
- Onsite integration support and interface for new team members
- Coaching and orientation for New hires with Special needs
- Provide supervision and support for delivery partners to ensure prompt delivery of orders to customers
- Promptly resolve issues with customer orders in-transit
- Online tracking and monitoring of customer orders
- Provide training for new team members
- Carry out post trip debriefing for delivery associates
- Ensure that all customer return are properly received for subsequent re-induction
- Problem solving to resolve issues with packaging, labels, etc of customer orders posttransit
- Prompt follow up and resolution of all issues reported by the delivery partners
- Assist in tracking and analyzing daily departmental performance metrics
- Ensure strict adherence to the company's rules on safety and standard operating procedures
Trainee Healthcare Administrator
Milestone Medical Services, Inc
, United States
01.2020 - 06.2020
- Assist with the development and preparation of various reports and schedules under the direction of the Medical Director
- Assist with planning and coordination of work schedules and routines of projects
- Support Healthcare Administrator in the smooth office operations by evaluating, reorganizing different tasks assigned to clerical staff to best serve the needs of the clinic and clients
- Assist in the supervision of billing staff activities, claims and other administrative expenses
- Support clinic with proper management of patients records and other clinical documentations
- Assist with the timely distribution of correspondences
- Support the clinic with appropriate action and resolution of various day to day matters, and projects when determined to be within the healthcare administrative portfolio
- Maintain calendar and appointment schedule for patients and clients
- Assist in ensuring compliance with CDC guidelines on clinic operation
- Follow up and ensure availability of PPE in the clinic at all times
- Assist with composing correspondence, including letters or memo
- Provides research and administrative support for special projects
- Assist in coordinating on-boarding materials for new hires
- Participate in multidisciplinary quality and service improvement teams
- Foster positive relationship with vendors and regulatory agencies
Medical Officer and Community Outreach Leader
Cottage Hospital Onna
Akwa Ibom, Nigeria
01.2013 - 12.2016
- Successfully led and executed 4 x medical outreach projects within two years
- Led the reorganization and restructuring of Hospital Processing - 2015
- Led sensitization project on health access to health services
- Provide basic medical services to members of the community
- Examine, diagnose, and treat patients with varying medical problems as required
- Order medical tests / investigative procedure (as appropriate), interpret results, and prescribe treatment
- Refer patients to appropriate specialty clinic or hospital where necessary
- Provide care continuity and follow-up of illnesses, injuries, diseases, and complications as they arise
- Perform routine medical checkup, and complete medical records as appropriate after each patient visit
- Offer emergency medical services as required
- Manage preparation processes and logistics for biannual community health outreach programs
- Coordinate schedules, plannings and team member task allocations in preparation for outreach programs
- Relate with community and youth leaders on planned outreach to their community
- Prepare and review along with other medical professionals the required equipment, medications, medical consumables, PPE, sterilization, and cleaning material required for the outreach
- Relate with necessary government agencies to obtain required approvals and clearance in due time
- Develop strategic emergency action plan to cover different scenario and provide quick response contact details
- Hold review sessions and share lessons learnt at the end of each outreach program
- Contribute toward final outreach report preparation and presentations
- Assist the medical management in developing, reviewing, and updating medical services policies and protocols
- Ensure compliance with local, state, and federal regulations and medical ethics
- Provide professional recommendations towards improving staff training and development
- Assist in the day-to-day hospital management and general medical service delivery
- Lead patient care teams to provide the highest quality, collaborative health care
- Encourage and lead incentive and recognition system to maintain team members motivation
Medical Officer (NYSC Paramilitary Service)
Model Primary Health Centre
Port Harcourt, Nigeria
01.2012 - 12.2013
- Diagnose health problems by reviewing patients' health and medical histories
- Examining patients to assess injury, mobility, strength, communication, or cognition
- Order laboratory/medical tests and evaluate the results for continued care
- Review and update the overall treatment plans of patients
- Maintain professional ethics in all relationship with patients and clients
Medical House Officer (Internship)
University of Uyo Teaching Hospital
Uyo, Nigeria
01.2011 - 12.2012
- Perform ward rounds, patient consultation and management under the supervision of various consultants in four major departments of the Hospital
- Assist in various procedures including blood transfusion, dialysis, oxygen therapy, newborn/preterm resuscitation, preterm incubation and intensive care
- Assist in the management of pediatric and other emergencies
- Perform daily ward rounds under the supervision of unit consultant
- Patient case history presentation and proper documentation during Professorial and Consultant Rounds
- Participate in seminars and departmental reviews
- Participate in research activities and clinical trials
- Educate patients on health maintenance and disease prevention
- Provide coaching and tutorials to assigned medical students in each department
- Maintain patient confidentiality
- Infectious disease treatment and infection control
- Provide interface between the senior clinical staff, the nursing team and paramedics to ensure prompt and professional delivery of care to all patients and clients
Education
MA - Health Care Administration
Washington Adventist University
MD, USA01.2021
Medical Training Certificate -
Kaplan Test Prep
Washington, DC01.2017
MBBCH - Medicine and Surgery
University of Calabar
Nigeria01.2010
Skills
- Proficient in Healthcare Administration and Hospital management processes
- Community Healthcare outreach planning, organization, and execution
- Projects management, coordination, and execution
- Health Emergency response strategies
- Patients records and medical histories analysis and interpretation
- Team management and coaching skills
- United States Medical Ethics, Regulations and Professional Practices
- Vendor management
- Proposal writing
- Excellent communication and clients' relation skills
- Ability to work with minimal supervision
- Microsoft Office Word
- Microsoft PowerPoint
- Microsoft Excel
- Product knowledge
- Data collection and analysis
- Strategy development
- Loss prevention
- Preparing reports
- Time management
- Project coordination
- Production support
- Customer service orientation
- Multitasking and organization
- Financial acumen
- Decision-making
- Industry trends
- Patient evaluation
- Work Planning and Prioritization
- Verbal and written communication
Affiliations
Nigerian Medical Association
Hobbies and Interests
- Reading
- Music
- Running
- Traveling
- Riding
- Scrabble
- Puzzle
References
Available on request.
Professional Courses
- BLS, 06/2014
- ACLS, 07/2014
Languages
English
Native/ Bilingual
Certification
- BLS
- ACLS
Timeline
Amazon Associate
Amazon Logisics LLC
01.2020 - Current
Trainee Healthcare Administrator
Milestone Medical Services, Inc
01.2020 - 06.2020
Medical Officer and Community Outreach Leader
Cottage Hospital Onna
01.2013 - 12.2016
Medical Officer (NYSC Paramilitary Service)
Model Primary Health Centre
01.2012 - 12.2013
Medical House Officer (Internship)
University of Uyo Teaching Hospital
01.2011 - 12.2012
MA - Health Care Administration
Washington Adventist University
Medical Training Certificate -
Kaplan Test Prep
MBBCH - Medicine and Surgery
University of Calabar
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