Summary
Overview
Work History
Education
Skills
Timeline
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Abass M. Rabiu

Plainfield,IN

Summary

Dynamic customer service professional with a proven track record at E-ZPass, New York, and Sam's Club.

and Amazon. Excelling in problem-solving and relationship building, recognized for enhancing customer satisfaction through effective communication and efficient order processing. Skilled in utilizing RF scanners, computers, and collaborating with cross-functional teams to achieve operational goals and streamline processes.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, and quickly mastering new skills. Multitasking and time-management abilities. Devoted to giving every customer a positive and memorable experience. Seeking opportunities to expand skills while facilitating company growth.

Overview

3
3
years of professional experience

Work History

Part-Time Members Service

Sam's Club
Windsor Heights, IA
05.2024 - 04.2025
  • Gave exceptional customer service and worked with cross-functional teams to achieve goals.
  • Identified needs of customers promptly and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals. Registered new members to the club.
  • Made presentations of products and services.
  • Helped members sign up for Synchrony Bank credit cards.
  • Inspected returned items per the company’s policy.
  • Received inbound calls and made outbound calls, respectively.
  • Collected payments for goods and services from members.
  • Trained new recruits, and participated in successful teamwork.
  • Assisted members at self-checkout stations.
  • Verified receipts for approval per the company’s policy.

Flex Order Processing / Picker / Parker

JFK8 Amazon
Staten Island, NY
02.2022 - 10.2024
  • Promptly addressed customer inquiries related to order processing.
  • Analyzed trends in incoming orders, identifying potential issues proactively.
  • Utilized RF scanners to scan products accurately and efficiently.
  • Collaborated with team members in order picking processes ensuring efficient workflow.
  • Received and processed customer orders for merchandise in a timely manner.
  • Followed all established procedures regarding shipping and receiving processes.
  • Ensured that safety protocols were followed to the end.
  • Attended regular training sessions to stay up-to-date on industry trends and best practices.
  • Maintained updated knowledge through continuing education and advanced training.

Relocated: Flex Order Processing /Stower

Relocated to Amazon DSM5
Bondurant, IA
02.2022 - 10.2024
  • Using a computer and handheld scanner to accurately place items from bins into designated pods to maximize space and operational efficiency.
  • Received items, verified their locations, and stowed them.
  • Responsible for inventory management and quality assurance.
  • Checked and adhered to safety protocols.
  • Placed bigger items from bins into designated ground-level storage units of robotic pods with precise accuracy.
  • Inspected items for damages and reported important safety-related issues.
  • Followed all established procedures regarding shipping and receiving processes.
  • Assisted colleagues with lifting boxes when necessary during peak periods of activity.
  • Adhered strictly to company policies related to health and safety guidelines.
  • Maintained accurate inventory records by scanning bar codes for items received and shipped.
  • Reported any discrepancies found in deliveries or inventories.
  • Utilized RF scanners to pick orders for shipment, ensuring accuracy in order fulfillment process.
  • Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.
  • Handled hazardous materials according to standard safety regulations.
  • Continuously pulled items off carts and placed on correct shelves.
  • Used handheld scanner to sort products onto appropriate shelves daily.
  • Participated in training sessions to learn new stowing methods and technologies.
  • Inspected items for damage or defects before stowing.
  • Ensured optimal use of storage space following warehouse guidelines.
  • Adapted to various storage techniques for different types of merchandise.
  • Worked flexible hours, including weekends and holidays, to meet warehouse demands.
  • Engaged in continuous learning to stay updated on warehouse best practices and safety standards.
  • Addressed and reported any inventory discrepancies to supervisors.
  • Collaborated with team members to improve stowing processes and increase productivity.
  • Completed stowing tasks within given deadlines to meet operational goals.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.

Full-Time Customer Service Rep.

E-ZPass New York
Staten Island, NY
10.2022 - 12.2023
  • Received and returned over 45 inbound and outbound calls daily.
  • Received online payments for products and services.
  • Disputed over 72 toll bill violations for customers.
    Aided more than six new customers daily to sign up or create a membership account online.
  • Assisted over three customers daily to justifiably close accounts.
  • Made presentations of products and services to customers.
  • Helped to resolve customers' problems via (ADR win/win).
  • Dispatched ordered E-ZPass devices to customers across NY.
  • Helped to fulfill over 18 service requests daily for customers.
  • Strictly adhered to the E-ZPass privacy policy.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Education

Certificate of Technical Studies - Business Communication

E-ZPass NY
07-2022

Bachelor of Arts - Business Administration

Valley View University,
Oyibi, Accra
12-2019

High School Diploma -

Elite College
Kumasi
12-2010

Skills

  • Customer service
  • Order processing
  • Inventory management
  • Data entry
  • RF scanner operation
  • Team collaboration
  • Multitasking Abilities
  • Excellent communication
  • Verbal and written communication
  • Multilingual
  • Time management
  • Collaboration
  • Presentation skills
  • Cross-functional teamwork
  • Task prioritization
  • Safety compliance
  • Problem-solving
  • Cultural awareness
  • Active listening
  • Relationship building
  • Analytical thinking

Timeline

Part-Time Members Service

Sam's Club
05.2024 - 04.2025

Full-Time Customer Service Rep.

E-ZPass New York
10.2022 - 12.2023

Flex Order Processing / Picker / Parker

JFK8 Amazon
02.2022 - 10.2024

Relocated: Flex Order Processing /Stower

Relocated to Amazon DSM5
02.2022 - 10.2024

Certificate of Technical Studies - Business Communication

E-ZPass NY

Bachelor of Arts - Business Administration

Valley View University,

High School Diploma -

Elite College

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Abass M. Rabiu