Abass Qasim

Center for Disability Services

06.2015 - Current

Improved client retention rates through consistent monitoring and evaluation of service delivery.
Maximized resource utilization by conducting thorough assessments of facility capacities and staffing requirements.
Evaluated program performance regularly, making necessary adjustments to ensure optimal results.
Managed budgets effectively, optimizing resource allocation to maximize program impact.
Increased client satisfaction levels through regular feedback collection and prompt issue resolution.
Enhanced collaboration between departments by initiating regular meetings focused on sharing best practices.
Streamlined communication channels for improved team collaboration and client satisfaction.
Enhanced service quality by implementing efficient program management processes and procedures.
Implemented data-driven decision-making processes to enhance overall program effectiveness.
Boosted staff productivity by providing continuous training and development opportunities.
Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
Communicated regularly with guardians of residents, answering questions and addressing concerns.
Established strong relationships with community partners, expanding the reach of residential services.
Provided leadership, guidance and support to staff members.
Payroll (Kronos/Workday)