Abasu Watanabe
Waltham,MA
Summary
Professional hospitality worker with strong background in delivering high-quality guest experiences. Skilled in maintaining cleanliness, managing food service, and ensuring guest satisfaction. Focused on team collaboration and adaptability to meet changing needs. Reliable, dependable, and results-driven with positive attitude and excellent communication skills.
Overview
14
14
years of professional experience
Work History
Breakfast Attendant
Homewood Suites Hilton
Billerica, MA
11.2022 - Current
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
Customer Service Representative
Dunkin Donuts
Waltham, MA
09.2012 - Current
- Responded to customer requests for products, services, and company information.
- Managed multiple tasks in high-volume environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
Buffet Server
Embassy Suites
Waltham, MA
04.2018 - 02.2020
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Utilized strong communication skills when interacting with diverse clientele, ensuring that each guest felt welcome and valued upon entering the establishment.
- Addressed guest inquiries and concerns promptly, fostering a positive dining atmosphere.
Merchandise Stocker
Indian Market
Waltham, MA
01.2011 - 01.2012
- Increased merchandise availability by efficiently organizing stockroom and maintaining inventory levels.
- Maintained a safe work environment by adhering to company safety guidelines during stocking activities.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Education
High School Diploma -
Newton North High School
Newton, MA 06-2008
Skills
- Cleanliness standards
- Efficient multitasking
- Sanitation practices
- Stocking
- Guest satisfaction
- Food safety knowledge
Timeline
Breakfast Attendant
Homewood Suites Hilton
11.2022 - Current
Buffet Server
Embassy Suites
04.2018 - 02.2020
Customer Service Representative
Dunkin Donuts
09.2012 - Current
Merchandise Stocker
Indian Market
01.2011 - 01.2012
High School Diploma -
Newton North High School