Armeda Batchler
Summary
A conscientious individual who will liaise between families and programs to build relationships that support ongoing development and education. A respectful Advocate offering case management and crisis intervention skills. Highly-motivated Representative with 20 years experience in customer service and years of experience in loss mitigation, asset officer, foreclosures, repossession, bankruptcy, and collections. Seasoned professional with excellent communication, organization and interpersonal skills. A compassionate and caring professional who is willing to go above and beyond to assist families and individuals with information, resources, and assistance that is available to the community.
Overview
8
8
years of professional experience
Work History
Foreclosure Specialist
WestStar Credit Union
09.2008 - 06.2016
- Collaborated with Making Home Affordable Programs available to the community such as NACA and NAHAC to assist with home saving alternatives.
- Reduced foreclosure timelines by efficiently managing case files and ensuring timely completion of necessary tasks.
- Originated, reviewed, processed, closed and administered loan modification proposals and submitted applications to CEO for verification, recommendations, and approvals.
- Face-to-face interviews with members to collect financial information, discuss modifications, and recommend other program options.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Performed case management tasks to enforce foreclosures, short sales, or deed in lieu's if client was not able to save their home.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their home needs.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources such as mortgage assistance programs, short sale options, and deed in lieu's.
- Participated in community events to promote services and engage with public.
- Attended community workshops to promote different programs and educate public on available services.
- Completed walk-trough of OREO homes for repairs, any damages, before and after photos.
- Originated sale of OREO homes.
- Prepared reports for senior management for monthly impairments and recommended accounts for charge-off to mitigate losses.
- Prepared reports for senior management for monthly impairments and recommended accounts for charge-off to mitigate losses.
- Met or exceeded service and quality standards every review period.
Education
No Degree - Medical Assisting
Kaplan College
Las Vegas, NV05.2011
High School Diploma -
Las Vegas High School
Las Vegas, NV06.2005
Skills
Client Advocacy
Computer Literacy
Motivational and Decision Making Skills
Goal Oriented
Self-Sufficient
Foreclosure and Modification Background
Telephone Etiquette
Multi-line Phone Operation Proficiency
Strong Problem Solving Aptitude
Excellent Interpersonal Skills Excellent Analytical Ability
Customer Service Orientation
Collaboration and Teamwork
Organizational Skills
Accomplishments
Amplitude Magazine - July/August 2023
Success Story Feature
Making Home Affordable - 2012
Attendee With Governor Brian Sandoval
Affiliations
- Amputee Support Group of NV
Timeline
Foreclosure Specialist
WestStar Credit Union
09.2008 - 06.2016
No Degree - Medical Assisting
Kaplan College
High School Diploma -
Las Vegas High School
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