Summary
Overview
Work History
Skills
Languages
Timeline
OfficeManager

Abayeva Rada

Queens,NY

Summary

Adept at enhancing team productivity and customer satisfaction, I excelled in office management at Moon Rehab PT, leveraging skills in inventory control and conflict management. My proactive approach and ability to multitask led to significant improvements in operational efficiency and client relations, showcasing my commitment to results and expertise in both hard and soft skills.

Overview

11
11
years of professional experience

Work History

Office Manager

Moon Rehab PT
02.2016 - 06.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Salon Receptionist

Just For You
09.2013 - 01.2016
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
  • Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
  • Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
  • Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
  • Increased sales revenue by promoting salon products and services through comprehensive knowledge and persuasive recommendations.
  • Assisted stylists with preparing clients for services, enhancing overall efficiency during peak hours.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Contributed to the salon''s positive reputation by delivering exceptional customer service, resulting in numerous word-of-mouth referrals.

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Billing
  • Customer Relations
  • Scheduling and calendar management
  • Relationship Building
  • Scheduling
  • Inventory Control
  • Staff Management
  • Conflict Management
  • Staff hiring

Languages

Russian
Native or Bilingual
English
Native or Bilingual

Timeline

Office Manager

Moon Rehab PT
02.2016 - 06.2024

Salon Receptionist

Just For You
09.2013 - 01.2016

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Abayeva Rada