Abayomi Danlami Babalola
Carrollton,GA
Summary
Results-driven Network Engineer and IT Systems Leader with over 10 years of experience in enterprise network infrastructure, cybersecurity, and digital transformation. Proven expertise in designing and deploying robust wired and wireless networks, securing IT systems, and leading cross-functional teams to achieve strategic objectives. Certified in network security, ethical hacking, and cybersecurity analysis, demonstrating a strong ability to align technology solutions with organizational goals across academic, enterprise, and government sectors. Eligible to work in the United States as a Green Card holder.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Advisor II, Technical Support
Concentrix Inc
03.2026 - Current
- Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products.
- Assist external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems.
- Troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products.
- Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed.
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.
- Serve as a resource to other support personnel.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs').
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Clarify customer requirements; probe for understanding.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Log all incoming calls and accurately complete case notes in the call tracking database.
Acting Director, Management Information Systems (MIS)
Federal Polytechnic Ile-Oluji
10.2013 - 03.2026
- Achieved alignment of IT projects with strategic goals by effectively managing a diverse portfolio across the institution.
- Delivered successful end-to-end implementation of student information systems and campus network infrastructure, ensuring smooth execution and integration across departments.
- Enhanced operational efficiency and service quality by evaluating and redesigning internal IT processes and technologies.
- Provided strategic IT guidance to senior leadership, assessing technology needs and translating them into actionable plans.
- Streamlined the IT procurement lifecycle by effectively sourcing vendors, negotiating contracts, and maintaining strong vendor relationships.
- Cultivated high-performing MIS teams through supervision, performance evaluations, and targeted training initiatives.
- Facilitated the implementation of HR and payroll systems, achieving regulatory compliance and integration with existing systems.
- Established ICT policies and risk management frameworks, producing compliance documentation and technical reports to inform executive decisions.
Principal Network Engineer
Computer Resource Centre, Federal University of Technology Akure
08.2005 - 10.2013
- Engineered and maintained robust network infrastructure, ensuring seamless connectivity and communication for a user base exceeding 3000.
- Facilitated vendor partnerships and managed procurement of network equipment and software licenses, providing expert technical insights throughout contract evaluation phases.
- Directed IT support teams to enhance network systems and end-user services, implementing SLA tracking and performance reporting to maintain high service standards.
- Oversaw implementation of Cisco routers and security measures, ensuring robust network performance and reliability.
- Managed administration of Linux/Unix systems (Red Hat, CentOS, Ubuntu, FreeBSD) and Windows Server environments.
Acting Director / Chief Systems Engineer
Adekunle Ajasin University, Akungba-Akoko
Akungba-Akoko
10.2013 - Current
- Managed comprehensive ICT operations, focusing on strategic planning, project oversight, infrastructure management, and service delivery for a government university with multiple campuses.
- Led major IT project initiatives, including university web portal and computer-based testing (CBT) center, ensuring seamless execution from requirements gathering through deployment and ongoing support.
- Assessed internal systems and unit processes continuously, identifying inefficiencies and implementing technology-driven enhancements.
- Delivered expert IT planning assistance to university stakeholders, including departments, faculties, and administration.
- Achieved seamless integration of IT services by coordinating with external vendors.
- Secured necessary hardware, software, and service contracts through thorough review and approval processes.
- Promoted compliance with institutional procurement policies to enhance operational efficiency.
- Managed cross-functional IT teams, focusing on performance metrics and escalation resolution to maintain continuous service availability.
- Designed and enforced ICT governance frameworks aimed at enhancing alignment with national education and government technology standards.
Education
Ph.D. - Biomedical Engineering
Federal University of Technology Akure
11.2025
M.Eng. - Communication Engineering
Federal University of Technology Akure
03.2012
B.Sc. - Computer Engineering
Obafemi Awolowo University
05.2002
Skills
- Network Design & Architecture implementation
- Ethical Hacking
- Penetration Testing
- Firewalls
- Intrusion Detection
- SIEM
- Risk Management
- Linux (Red Hat, Ubuntu, CentOS, Fedora, FreeBSD)
- Windows Server
- Microsoft Exchange
- VoIP
- Proxy Servers
- Bandwidth Management
- CCTV Systems
- IPCop
- Smoothwall
- ClarkConnect
- IT Governance
- MIS
- Data Management
- Project Management
Certification
- Certified Ethical Hacker (CEH), EC-Council
- CompTIA CySA+ (Cybersecurity Analyst), CompTIA
- Cisco Certified Network Associate (CCNA), Cisco
- CompTIA Network+, CompTIA
- CompTIA Data+, CompTIA
Affiliations
- Institute of Electrical and Electronics Engineers
- Rotary International
Languages
English
Online Profiles - Linkedin
linkedin.com/in/babalolaabayomi26
Personal Information
- Work Permit: Green Card Holder
- Visa Status: Green Card Holder
Timeline
Advisor II, Technical Support
Concentrix Inc
03.2026 - Current
Acting Director, Management Information Systems (MIS)
Federal Polytechnic Ile-Oluji
10.2013 - 03.2026
Acting Director / Chief Systems Engineer
Adekunle Ajasin University, Akungba-Akoko
10.2013 - Current
Principal Network Engineer
Computer Resource Centre, Federal University of Technology Akure
08.2005 - 10.2013
Ph.D. - Biomedical Engineering
Federal University of Technology Akure
M.Eng. - Communication Engineering
Federal University of Technology Akure
B.Sc. - Computer Engineering
Obafemi Awolowo University