PERSONAL PROFILE A hard working and experienced transportation logistics professional with high degree of integrity, responsibility and interpersonal skills. Proficient in communication, documentation and staff development. Extensive experience in training and development of transportation staff to not only meet but exceed customer’s expectation. Enjoys working in high demand areas and able to multitask and meet deadlines. Over 25 years of practical experience in supply chain management.
Overview
35
35
years of professional experience
Work History
Managing Partner
Ivory Link Trucking & Equipment Ltd
04.2008 - 06.2023
Fleet on 25 Semi-Trailers, 50 Cargo Vans and 5 Hydraulic Hiab Trucks
Established and implemented business procedures and process improvements.
Analyzed and presented financial standings and cost effectiveness to other partners and investors.
Increased revenue by 25% with successful promotional strategies and reductions in costs.
Increased revenue by 25% with successful promotional strategies and reductions in costs.
Directed strategic initiative that improved team productivity by 45%.
Reporting to the parent company and the chairman
My leadership roles oversee internal and external operation of the company across variety of industries such as banking, marketing, advertising, manufacturers and government regulators
Establishments of new business contacts, interacting with clients and recruiting of senior staffs are also part of my concentration
Accurate tracking and strict adherence to regulatory guidelines I highly enforce
I coordinate the development of strategic marketing and sales plan to boost profits and efficiency
I also coordinate the efforts of various department heads and vendors such as Legal, finance, operations, human resources, etc
As a numbers man, I spend considerable amount of time reviewing both income and expenses numbers to better measure and manage.
Reduced labor costs by 7% per year by reworking schedules, operations standards and workflow.
Minimized risk exposure through careful advice on business operations and strategic plans.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Prepared annual budgets with controls to prevent overages.
Performed statistical analyses to gather data for operational and forecast team needs.
Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Reduced operational risks while organizing data to forecast performance trends.
Operation Manager
Boston Coach Inc
01.2005 - 04.2008
An Executive Car Hire Service
Vice President:
Responsibilities include:
Management of $15 million worth of equipments (55 Luxury cars, Motor coaches and communication gadgets)
Overseeing of 350 glitch free passenger transfers
Hiring of car service vendors for our peak period and seasons
Facilitation of meeting & greeting premium passengers at airports
Collaborating airline clients in servicing ground transportation to their first and business class passengers
Arranging ground transportation for fortune 500 clients on Road Show travel
Event Coordination (Board of Directors meetings, World Business Forums, Sporting Events, Trade shows, etc)
Deliver sales presentations to potential clients along with sales team
Conduct weekly operation meetings along with evaluation of operation reports
Hiring and management of four (4) supervisors and 75 driver associates
Managing regulatory obligations to seven municipalities
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Managed inventory and supply chain operations to achieve timely and accurate delivery of services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Classroom Instructor
Harold Washington College
01.1994 - 01.2008
Reporting to Dean of Continue Education
This was a consumer advocacy program owned by the City of Chicago department of consumer services contracted out to Harold Washington College (HWC)
Focus of the program was Taxi and Livery Chauffeur Training
Courses taught were:
Mapping and Routing (Geography)
Rules and Regulations (City of Chicago)
Safety Policy (City of Chicago)
Americans with Disabilities Act (ADA) Certification
Defensive Driving (National Safety Council Certification)
Managed classroom environment conducive for learning to meet maturity level and interest of students.
Evaluated progress of individual students to adjust teaching strategies to meet needs.
Implemented positive behavior interventions and supports to promote rules and compliance in classroom.
Facilitated learning through imagination, sensory activities and age-appropriate activities focusing on growth and development.
Training and Development Facilitator
Boston Coach Inc
01.2000 - 01.2005
Resources Manager, Supervision of ten (10) training instructors
General training of new hires and coaching of staffs
Conducting of pre hiring orientation
Scheduling and pairing new hire for apprenticeship training
Conducting of defensive driving training
Evaluation of driver associate through field audits (spot checks)
Attended conferences and industry events to drive industry best practices.
Supported company project teams by developing written materials for depertmental development discussions.
Billing Associate
Boston Coach Inc
01.1995 - 03.2000
Account Manager
Responsibilities include:
Billing of up to 350 sedan, motor coach and charter trips
Collaborating to develop new rates for new service areas
Submitted alternate billing for clients belonging to special demographics using software portal, reconciled EOBs or denied claims and conducted accounts receivable follow-up.
Assisted Sales team and Corporate clients with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
Evaluated Sales Contracts to identify clients to be included in monthly discount and outbound collection calls.
Chauffeur Team Leader
Boston Coach Inc
04.1992 - 01.1995
Reporting to Operations
Executive Chauffeuring
Training new driver apprentice
Coaching and supervising of fifteen (15) executive chauffeurs
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Supervised team members to confirm compliance with set procedures and quality requirements.
Worked with team to identify areas of improvement and devised solutions based on findings.
Built strong relationships with customers through positive attitude and attentive response.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Promoted high standerds through personal example to help each member understand expected behavious and standards.
Reviewed, implemented and updated company records related to team activities for future reference.
Educated staff on organizational mission and goals to help employees achieve success.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Created and managed project plans, timelines and budgets.
Chauffeur
Yellow Cab Chauffeur
09.1988 - 08.1992
Leasing and operating a taxi vehicle
Upheld high standards of professionalism and discretion when working with all clients.
Vacuumed, cleaned and sanitized vehicles between customers.
Stowed passenger items with care and concern to avoid damage or displeasure with handling.
Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
Drove safely and obeyed traffic laws to avoid accidents and injuries.
Education
Associate of Arts - Business Administration And Management
Olive Harvey College
Chicago, IL
06.1988
Skills
Supply Chain Improvement
Safety Inspections
Behavior Modification
Fleet Monitoring
Student Assessment
Staff Meetings
Defensive Driving
Developing Training Materials
National Safety Council (Driver Instructor Training)
Smith System Driving Education (Driver & Driver Instructor Training)
Timeline
Managing Partner
Ivory Link Trucking & Equipment Ltd
04.2008 - 06.2023
Operation Manager
Boston Coach Inc
01.2005 - 04.2008
Training and Development Facilitator
Boston Coach Inc
01.2000 - 01.2005
Billing Associate
Boston Coach Inc
01.1995 - 03.2000
Classroom Instructor
Harold Washington College
01.1994 - 01.2008
Chauffeur Team Leader
Boston Coach Inc
04.1992 - 01.1995
Chauffeur
Yellow Cab Chauffeur
09.1988 - 08.1992
Associate of Arts - Business Administration And Management
Olive Harvey College
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