Abba Al Meftah
Seattle
Summary
Skilled patient care professional with demonstrated proficiency in handling administrative and patient-focused responsibilities with empathy, efficiency, accuracy, and reliability.
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator
Swedish Medical Group
02.2023 - Current
- Perform daily patient care tasks including scheduling appointments, answering phones, checking in patients, responding to messages and requests, and acting as a liaison between patient and provider.
- Schedule appointments efficiently and appropriately, manage provider schedules and patient flow.
- Streamline communication between patients, clinical staff, and healthcare providers, ensuring timely responses to inquiries with a high level of accuracy and attention to detail.
- Address patient concerns with empathy and professionalism, fostering patient confidence in their care experience.
- Manage sensitive information with adherence to maintaining confidentiality and patient privacy at all times.
- Assist in training new team members on clinic procedures and protocols, promoting consistency in patient care delivery.
Consumer Relations Manager
Koi Design LLC
01.2011 - 04.2017
- Responsible for all aspects of consumer communication, outreach, and engagement.
- Maintained high level of customer satisfaction focused on addressing needs and resolving concerns effectively and compassionately.
- Managed customer service, marketing, and product catalog for high volume B2C e-commerce store.
- Created and executed integrated consumer marketing strategies to achieve a strong, visible online presence to build brand awareness and community engagement.
- Established clearly defined objectives and key performance metrics to measure success of digital marketing initiatives.
- Developed and managed monthly content schedules, social media creative strategies and analytics reports.
- Utilized knowledge of social media advertising to create ad budget and placements to maximize engagement and fuel growth.
- Collaborated with sales, marketing, and merchandising teams to present cohesive internal and external communications across all channels.
- Analyzed conversion rates, market trends, and consumer behaviors to continually update and refine marketing and customer service initiatives.
National Accounts Manager
Koi Design LLC
07.2008 - 01.2011
- Managed portfolio of 12 high profile national retail accounts comprising 30% of total company revenue.
- Developed strong client relationships and earned a reputation for exceeding service standard goals.
- Leveraged professional relationships to develop new business opportunities.
- Visited accounts each season; drafted post-visit evaluations and recommendations.
- Maximized revenues in multiple programs through building custom product assortments.
- Effective liaison between retail accounts and internal departments.
- Drafted print, online, and social media communications designed to promote brand image and values.
- Launched social media pages; took over strategic development, online community management and engagement.
Education
MBA - International Business
American Intercontinental University
Los Angeles, CA2004
Bachelor of Arts - Fashion Marketing
American Intercontinental University
Los Angeles, CA2002
Skills
- Outstanding interpersonal skills
- Excellent verbal and written communication
- Proficient in MS Office, Epic, CMS, CRM
- Skilled in multicultural relations and sensitivity
- Expert multi-tasker with sharp attention to detail
- Quick to learn and adopt new skills
- Enthusiastic team player
- Exceptional integrity and personal ethics
- Strong analytical and critical thinking skills
- Poised under pressure
Timeline
Patient Care Coordinator
Swedish Medical Group
02.2023 - Current
Consumer Relations Manager
Koi Design LLC
01.2011 - 04.2017
National Accounts Manager
Koi Design LLC
07.2008 - 01.2011
MBA - International Business
American Intercontinental University
Bachelor of Arts - Fashion Marketing
American Intercontinental University
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