Abbagale Shortt
Grand Rapids,MN
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my strong communication and organization skills at Sykes Enterprises to significantly improve service delivery & improve customer sales . My background in patient care at Garden Court Chateau, combined with a compassionate approach and HIPAA compliance. Customer oriented , i handle a high volume of customers & tasks without frustration . Stays on top of demands in fast paced enviorments by effectively using slow periods. Maintains organized , clean , & safe work areas with diligent attention to importtant details. Skilled at completing daily assignments & contributing to team success . always willing to take on any task . Adapts quickly to new needs & policies .Dedicated proffessional with demonstrated strengths in customer service , time management & trend tracking . Excellent at troubleshooting problems & building cultivating positive relationships & exceeding goals .Reliable candidate ready to take on challenges using problem solving & task prioritization skills to help teams succeed. Caplable experienced working in challenging enviorments. Excited about job opportunity to take next career step with being a device support specilaist with your company . I am well focused delivers consistent & professional work for every assignment .
underscores my ability to meet diverse client needs while achieving key performance goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Garden Court Chateau
04.2024 - 12.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Shift Manager
Mcdonalds
01.2023 - 12.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Retail Sales Merchandiser
Driveline Retail Services
01.2019 - 05.2022
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Prevented loss of inventory by conducting thorough checks for theft or damaged goods on a regular basis.
- Contributed to successful marketing campaigns by collaborating with the visual merchandising team on creating eye-catching window displays that drove foot traffic into the store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Increased sales by offering advice on purchases and promoting additional products.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Folded and arranged merchandise in attractive displays to drive sales.
- Monitored competitor strategies and adjusted merchandising plans accordingly to maintain a competitive edge in the market.
- Implemented creative visual merchandising concepts that captured customer attention and boosted sales performance.
Personal Care Aide
Caring Touch Home Health Care
05.2018 - 12.2018
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Provided timely assistance with personal hygiene tasks for improved self-esteem and dignity preservation.
- Collaborated with healthcare professionals to provide comprehensive care, addressing both physical and emotional needs.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Encouraged healthy habits among clients by preparing nutritious meals according to dietary requirements while respecting individual preferences.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Call Center Representative
Sykes Enterprises, Incorporated
02.2016 - 01.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Participated in quality assurance activities such as reviewing recorded calls for compliance with company standards.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
- Achieved personal performance goals through effective call management, prioritization, and time management.
- Documented and detailed calls and complaints using call center's CRM database.
- Assisted in streamlining processes within the department for improved efficiency and effectiveness of customer support operations.
- Increased first-call resolution rates by thoroughly understanding products and services offered and providing accurate information to customers.
- Provided constructive feedback to supervisors regarding potential areas of improvement in policies or procedures that could enhance the customer experience further.
Education
High School Diploma -
Clintwood High School
Clintwood05-2013
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Compassionate
- Electronic Charting
- communication skills
- organization skills
- implementing consumer goals
- time management
- providing excellent customer service
- customer engagement
- attention to detail
- resourcefulness
- conflict resolution
- clear communication
- positive attitude
- basic math & algebra
- resolving complaints
- goal setting
Certification
Serv-Safe Certified in Food Safety & Management 2024-2029
Languages
English
Full Professional
Timeline
Certified Nursing Assistant
Garden Court Chateau
04.2024 - 12.2024
Shift Manager
Mcdonalds
01.2023 - 12.2023
Retail Sales Merchandiser
Driveline Retail Services
01.2019 - 05.2022
Personal Care Aide
Caring Touch Home Health Care
05.2018 - 12.2018
Customer Service Call Center Representative
Sykes Enterprises, Incorporated
02.2016 - 01.2017
Serv-Safe Certified in Food Safety & Management 2024-2029
High School Diploma -
Clintwood High School
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