ABBAS ALAZZAWI

• I was part of the QA team on the Cherokee Nation Management & Consul project, Full end to end quality test coverage for Microsoft Dynamics 365.
• Contributed to root cause analysis to determine core reason for failures and errors.
• I have preformed functional, smoke, regression, end to end testing through out the development life cycle
• Created test plans, test scripts for many negative and positive cases
• Created defect logs, logged defects or any bugs, also retested all open to defects on daily basis participated in many demo or grooming sessions
• I was big always communicating effectively with developers and QA team for better collaboration and time management
• Preformed demos on some of the functional features in daily meetings, grooming sessions and made sure to give best possible efforts estimate on our PI planing
• Provided the necessary trainings for newly joined QA associates to formalize the applications from basics to high level break down so they are be able to preform their work accurately in timely fashion.
• Developed traceability documentation to aid in investigating faults and defects.
• Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
• Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
• Maintained compliance with industry standards and regulatory compliance during managed projects.
• Reported on non-compliance issues and other negative factors discovered during production.
• Researched and evaluated new techniques and technologies to improve product quality.

• Implemented in depth Behavioral Driven Development (BDD) scenarios (user acceptance, exploratory testing, etc.) tracked through TestLink & integrated with Trello (over 570 test cases: 80% manual / 20% automation)
• Worked diligently with teams in debugging issues caused by data, code deployments or environments, through logs from front end (JavaScript, SOAP/XML, SDK, etc.) & back-end servers (decreased bugs deployments into production by 19%)
• As a salesforce tester
• Proficient in manual testing
• Great knowledge of sales cloud, service cloud, and marketing cloud
• Responsible for functional understanding and functional support of Salesforce.Responsible for mobile application testing, execute test plans and test cases in Jira
• Test new features and functions of the Salesforce application
• Work on quality assurance (QA)/testing project assignments
• Analyze results of QA/testing, and provide recommendations for improvements
• Review any code changes for bugs, and trouble shoot issues
• Follow Agile software testing lifecycles and methodology
• Work and collaborate with different technical teams, and participate in various business/project meetings
• By weekly execution of Functional, Regression, Smoke testing for edit, enter and process claims for a member as well as dependent, valid, invalid claims, to capture any errors when incorrect data is entered
• Executed positive and negative claims system flows, to Validate various outcomes Example of entering a claim with the inactive provider ID, a claim with a terminated member
• Test pdf documents for overlapping, missing, text sizing and contexts example the 837P (Professional document)
• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
• Executed end to end testing and targeted behavior, and exploratory testing for any potential defects.
• Managed release validation through development, testing and production phases.
• Adhered to internal release development guidelines and processes to mitigate liabilities and align with business goals.
• Set release management lifecycles according to internal business goals and ongoing development realities.
• Advised developers on problems with databases, performance and other issues.
• Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
• Completed in-depth usability testing on Windows, Android and iOS mobile devices.
• Documented testing procedures for developers and future testing use.
• Evaluated function, performance and design compliance of every product against design standards and customer needs.
• Tested functional and compatibility of new features or updates in existing applications.
• Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Collaborated with QA team to test software quality through manual and automated testing.
• Collaborated with product owners to stay current on intended functionality.
• Optimized test cases to maximize success of manual software testing.
• Teamed on planned tests and time-sensitive ad hoc requests.
• Stress tested security fixes and patches.

QA Responsibilities:

• Wrote & executed Test Driven Development (TDD) scenarios (UAT, integration testing, cross browser, etc.) documented & tracked in the Atlassian suite of products; Jira, TestFLO, Confluence, etc
• (over 1100 test cases: 75% manual / 25% automation)
• Subject matter expert for a multi-faceted software enterprise (5 applications on Mac & Windows: React JS webapp, Apache Tomcat microservices, integrated with legacy Oracle ERP, SAP S/4 Hana & Power BI)
• Validated the claims
• Ascertain that a claim can be made for both the maximum and minimum payment
• Involved in bug-fix process by reproducing, logging & diagnosing errors; helping developers quickly resolve bugs (triaged over 490 bugs)
• Ensuring QA tasks & development tickets on track for completion; spanning multiple Kanban boards (overseeing about 60 cards a Sprint)
• Developed test documents (Test Plans, etc.), System Flowcharts, support & design documents, based on current state vs future state, while also gathering requirements, test & acceptance criteria’s (created over 200 user stories, containing multiple AC’s)
• Incorporated jQuery as part of automation suite (Selenium IntelliJ + WebDriver) & TestNg for test cases, written in Java & Java Script
• Pivotal QA resource in overseeing the in-house data warehouse migration to cloud (AWS Cloud services: S3, Lambda, etc.) & validated data integrated successfully over from third party software ticketing system (Salesforce Lightning)
• Created & executed in-depth BDD scenarios (UAT, end-to-end INT, black-box, security, etc.), tracked in TestRail, SharePoint, & the Azure DevOps suite; TFS/VSTS + Test & Feedback using SAFe (over 2440 test cases:
• Perform sanity checks and confirm that data encryption is in place in certain places such as EPHI (Electronic Protected Health Information)
• Extensive payment processor testing (credit cards, gift cards, etc.) both online & on POS Double-check that the dividend and paid-up values are calculated correctly
• Double-check that surrender values are computed in accordance with the policy's requirements
• Double-check fiduciary information and bookkeeping standards
• Experiment with complex policy lapse and resurrection situations
• Determine the non-forfeiture value under various scenarios
• Policy Termination Test Scenarios
• Confirm that the general ledger account behaves in the same way as the subsidiary ledger account when reconciling.Valuation test calculation of net liability Tested Scenarios in which extended term insurance might be put to the test
• Implemented back-end Web API tests in JSON using Postman & Fiddler on web / microservices (over 70 GET, POST calls)
• Utilized error logging tools to track bugs & defects encountered during testing (Kibana, Sumo, etc.)
• Contributed to root cause analysis to determine core reason for failures and errors.

Site Reliability Responsibilities:

• Provided technical support to dispensing and inventory operations t team for multiple integrated systems.
• Identified, resolved system and end users technical issues.
• Maintained the ticketing system to report and track IMS user issues.
• Resolved access issues.
• Document, track, and monitor issues using applicable systems and tools.
• Follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
• Provides end-user training and issue resolution.
  After hours on-call support.
• Performed application and system monitoring.
• Participated in audit activities as needed including review and remediation.
• System administration, users access set-up and revoke on all levels.
• Daily data mining and analysis in the inventory WMS System.
• Created jobs and maintained reporting platforms such as IBM Cognos.

• Thorough functional & regression testing done on an intricate tech stack (.NET, Angular JS web apps to CRM mobile iOS app integrated with BI reporting tool, telephony AI system to RabbitMQ, etc.), using GitLab & Sourcetree for code repository
• Validated ETL’s, SSIS packages & Cubes as part of BI reporting tool (Sisense, etc.)
• Developed queries & reports (Oracle 10, SSMS 2017, etc.) for client data migration & data integrity testing
• Documented & mapped stored procedures with DBA’s & Devs, to improve database performance by query optimization.
• Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
• Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
• Conducted investigations into questionable test results.
• Checked software beyond testing scripts for interconnected problems not covered by established specifications.
• Optimized test cases to maximize success of manual software testing.
• Worked closely with different departments to develop innovative solutions to functionality issues.
• Documented integration issues and vulnerabilities and outlined improvement recommendations.
• Directed teams completing regression tests to support successful product development stages.
• Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
• Planned and devised cohesive test plans for projects using advanced testing technologies.
• Completed in-depth usability testing on Windows, Android and iOS mobile devices.
• Documented testing procedures for developers and future testing use.
• Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
• Kept scripts and test cases updated with current requirements.
• Tested functional and compatibility of new programs or updates in comparison to existing applications.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.

• Developed & executed TDD scenarios (UAT, regression, manual testing, cross browser, functional, etc.), uploaded & tracked in HP Quality Center + BugZilla (over 1520 test cases: 90% manual / 10% automation)
• Operated Autonomous Vehicle to test the new software functions while checking if existing functions if they broke
• Managed day to day deployments with vendor while doing smoke testing to ensure successful releases (around 2-3 builds a day)
• Created test documents ( Test Plans, Test Strategy, etc.) based on business needs & gathered requirements for custom logic development (over 36 TRD, BRD & FRD: 80% Waterfall / 20% Agile Scrum software development methodologies)
• SME on various SAAS applications (4 different products; EMR eClinicalWorks / eCW on Windows to .NET web services, mobile iOS, etc.)
• Provided test estimates to third-party vendors & leadership, while mitigating showstoppers, keeping releases on track by 21%
• Scripted complex SQL queries (SSMS 2012 + MySQL Workbench) for data validation & integrity (over 590 SQL queries
• Recorded and organized test data for report generation and analysis.
• Performed tests and inspections to conform to established standards.
• Collected and analyzed data to measure effectiveness of quality control processes.

• Extensive end-to-end integration, GUI, regression testing (90% manual / 10% automation), done on multiple SAAS products (Apache Tomcat web application to online proctoring solution integrated with WebRTC to Salesforce, etc.), tracked on Jira + TestFLO
• Wrote Jira queries for team, user stories & tasks; while linking tickets to test cases, bugs/defects, etc
• (over 90 queries + user stories)
• Assisted with load tests through JMeter by benchmarking performance loads on multiple tiers (optimized performance by %39)
• Created complex queries using MongoDB & DBeaver (over 200 queries)
• Framework, Crystal Reports); while also helping to boost front-end responsiveness (CSS, HTML, Bootstrap, etc.)
• Developed and maintained quality assurance procedure documentation.
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Analyzed quality and performance data to support operational decision-making.
• Kept scripts and test cases updated with current requirements.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Authored and maintained well-organized, efficient and successful manual test cases.
• Logged, monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.