Abbas Alazzawi

Project: GrantTRAX
Comprehensive platform for financial management, relocation assistance, and housing services for a federal client, designed to improve efficiency, compliance, and service delivery.

Role & Key Contributions:

• Led QA efforts for Finance, and Relocation applications preforming functional, regression, smoke, and end-to-end testing.
• Created test strategies, cases, reports, managed defect tracking in Jira and documented processes in Confluence to ensure transparency, collaboration, and alignment across teams.
• Supported day-to-day functional testing of the Housing application as part of a cross-functional team.
• Fully adopted the newest MCP (Model Context Protocol) technology, integrating Playwright MCP and Selenium MCP servers for AI-driven browser automation, and document MCP servers

Achievements:

• Supported on-time launch of GrantTRAX appication for the City of Minot.
• Improved documentation and peer training, boosting team efficiency.
• Enhanced accessibility compliance with WCAG 508 accessibility testing. contributing to positive audits and user satisfaction.
• Automated test cases, business process work flows, test data and records generation using Playwright AutoGen, Selenium, Cypress, WebdriverIO, Katalon Studio, with Chrome Recorder, and FitNesse, reducing testing cycle time by 30% and building a comprehensive regression suite that reduced defect leakage by 20%.
• Delivered onboarding and workflow training.

Summary:
Led comprehensive quality assurance initiatives across federal and private sector projects, driving improvements in software reliability, compliance, and performance. Specialized in manual and automated testing within Agile and Waterfall environments, with a strong focus on financial, CRM, and enterprise applications.

Key Responsibilities & Achievements:

• Directed end-to-end QA for mission-critical software, ensuring high-quality deliverables under tight deadlines in both Agile and Waterfall environments.
• Reduced defect escape rates by 25% through rigorous manual and regression testing, enhancing product stability and user satisfaction.
• Automated test cases using Katalon Studio and Fitness Test Automation Tool, cutting testing cycle time by 30% and improving regression coverage.
• Built a comprehensive regression suite that identified critical defects early, reducing regression defect leakage by 20%.
• Spearheaded functional testing for Appian financial and accounting modules, ensuring regulatory compliance and accurate reporting.
• Conducted functional testing for Microsoft Dynamics 365 CRM systems used by federal agencies, improving performance and user adoption.
• Validated federal and private sector systems for business process optimization, contributing to improved system efficiency and compliance.
• Collaborated with cross-functional teams to develop robust test strategies and plans across functional and non-functional testing domains.
• Delivered detailed test reports and analytics to stakeholders, enhancing transparency and driving informed decision-making.

Impact Highlights:

• Reduced defect detection time by 40% through fitness test automation, accelerating project timelines and lowering costs by 15%.
• Improved compliance and system accuracy by 35% through a structured approach to finance and CRM functional testing.
• Delivered actionable insights via automated test analytics, optimizing resource allocation and development prioritization.
• Strengthened stakeholder confidence and product quality by aligning testing efforts with user requirements through close collaboration with business analysts and developers.

Industries Served:

• Government & Public Sector: Achieved a 30% reduction in defect rates through rigorous testing of compliance and performance.
• Banking & Financial Services: Ensured data accuracy and security, reducing defect escape rates by 25%.
• Healthcare, Insurance, Automotive, Airlines, Retail, Gaming, Agribusiness, Energy & Utilities, and more — consistently improved defect detection rates and automation coverage across diverse domains.

Digital Solutions & Platforms:

• Digital Optimization & Sales: Enhanced digital experiences and increased test coverage by 25%.
• Data Masking & IT Cost Optimization: Reduced manual testing time by 30% through automation.
• Fan Engagement Ecosystems: Boosted automation coverage by 30%.
• Cloud & DevOps: Validated cloud services and implemented DevOps practices, improving release success rates by 15%.
• Platform Services: Conducted end-to-end testing on platforms including AWS, SAP, Microsoft, Salesforce, ServiceNow, Atlassian, BlueYonder.

• Directed end-to-end QA for mission-critical software in Agile and Waterfall environments, ensuring on-time, high-quality releases.
• Reduced defect escape rates by 25% through rigorous manual and regression testing; improved product stability and user satisfaction.
• Automated test cases using Playwright AutoGen, Selenium, Cypress, WebdriverIO (with AutoGen), Katalon Studio, and Chrome Recorder, reducing testing cycle time by 30% and building a comprehensive regression suite that reduced defect leakage by 20%.
• Led financial, accounting, and CRM module testing for Appian applications and Microsoft Dynamics 365, including Event Management application and its integration with Power Apps and SharePoint, ensuring compliance and accurate reporting.
• Developed test strategies, plans, and analytics, improving transparency, decision-making, and resource allocation.
• Introduced systematic functional testing, boosting compliance and accuracy by 35%; partnered with BAs and developers to align with user requirements.

Key Contributions in Testing and Quality Assurance for WebPT Solutions Key Achievements

• Comprehensive Testing for PRM Solution
  Conducted end-to-end testing for WebPT’s Patient Relationship Management (PRM) solution, ensuring seamless integration with EMR systems and delivering a smooth user experience.
• Cross-Platform Performance Validation
  Validated the performance and usability of WebPT’s web and mobile applications, ensuring accurate data synchronization across platforms.
• Enhancement of Digital Healthcare Products
  Improved workflows and optimized clinical efficiency for products including WebPT EMR, Therabill, Reach, SOAP 2.0, Scheduler, and WebPT Analytics.
• Workflow Testing for Patient Engagement
  Tested and validated critical workflows such as appointment scheduling, automated reminders, and follow-ups, enhancing patient engagement and reducing no-shows.
• Automation Improvements
  Increased automation coverage by 20% using Cypress, reducing manual effort and improving test reliability.
• Training & Documentation
  Delivered technical training sessions and created user guides for SMEs and stakeholders, driving higher adoption of digital healthcare solutions.
• Release Management Excellence
  Coordinated and managed multiple software releases, achieving:15% reduction in release cycle time
  98% deployment success rate
  Ensured timely delivery with minimal disruption to end-users.
  
• Improved Release Efficiency by reducing release cycle time by 15% and achieving a 98% deployment success rate through effective release management.
• Enhanced Patient Engagement by validating workflows for appointment scheduling, automated reminders, and follow-ups, leading to improved patient retention.
• Optimized Clinical Workflows across WebPT EMR, Therabill, Reach, SOAP 2.0, Scheduler, and Analytics, resulting in better operational efficiency for healthcare providers.
• Delivered High-Impact Training and user guides for SMEs and stakeholders, increasing adoption and usability of digital healthcare products.

Key Contributions at Digital Health Hub (Studio H) Key Achievements

• Enhanced Digital Health Solutions
  Improved virtual primary care services and integrated telehealth solutions in collaboration with Doctor on Demand, ensuring seamless integration with health plans.
• Medication Management & Pharmacy SolutionsManaged the Medication Therapy Management (MTM) Program, enabling personalized care plans for effective medication adherence.
  Conducted testing for RxMentor, a free pharmacist consultation service, and validated Real-Time Benefit Check (RTBC) for instant drug benefit information.
  Ensured accuracy and efficiency of the Electronic Prescribing System, enabling secure e-prescriptions.
  Managed therapies for chronic and complex conditions at CenterWell Specialty Pharmacy, providing tailored clinical support.
  Tested CenterWell Pharmacy Mail Delivery for secure prescription delivery and validated Humana Drug Lists for accurate medication coverage.
  Tested Pharmacy Search Tool for locating network pharmacies and validated Prior Authorization System for appropriate medication use.
  
• Provider Support & System Administration
  Delivered tools, manuals, and guidelines for pharmacy-related tasks via Pharmacy Resources for Providers.
  Served as System User Access Admin for Elite WMS ERP, providing system administration and engineering support for inventory and logistics optimization.
• Testing & ComplianceCreated comprehensive test plans and test cases, ensuring full functional coverage.
  Conducted 508 accessibility compliance testing to meet accessibility standards.
  Generated detailed test reports and analytics, improving transparency and decision-making.
  
• AI & Advanced PlatformsTested AI-Driven Avatar (Buddy) for 24/7 care management of high-risk patients.
  Validated Healthpilot Platform, leveraging AI for personalized Medicare plan enrollment experiences.
  
• Defect Reduction: Achieved 35% reduction in defect rates through rigorous testing and automation.
• Test Coverage: Increased coverage by 30%, ensuring comprehensive validation of all features.
• Automation Efficiency: Reduced manual testing time by 45% with effective automation strategies.
• Release Success: Improved release success rate to 99%, minimizing post-release issues.
• Documentation Excellence: Delivered clear, detailed test plans, cases, and reports for stakeholders.

• Conducted hardware and software testing for mapping systems, ensuring accurate mapping of intersections, signs, and signals.
• Validated the integration of custom maps with real-time sensor data and AI, achieving a 99% accuracy rate in road location determination.

• Tested the perception system’s ability to interpret complex data from advanced car sensors using AI.
• Ensured system responsiveness to traffic signs and signals, improving detection accuracy by 20%.
• Conducted extensive testing on Waymo Driver’s predictive algorithms, ensuring accurate anticipation of road user behavior.
• Leveraged real-world and simulation data to validate the system’s ability to predict movements of cars, cyclists, and pedestrians, achieving 95% prediction accuracy.

• Tested the integrated sensor system, including Lidar, cameras, and radar, to ensure comprehensive environmental awareness.
• Validated Lidar system’s 3D mapping capabilities, achieving 98% accuracy in object detection.
• Ensured cameras provided a 360° view with high dynamic range and thermal stability, enhancing object detection in various lighting conditions.
• Tested radar systems for accurate distance and speed measurement, ensuring reliability in adverse weather conditions.

• Conducted hardware and software testing on the onboard computer, ensuring real-time processing of sensor data and safe route planning.
• Improved system reliability by 15% through rigorous performance testing.

• Conducted 40,000+ unique scenario tests on private tracks, validating performance in complex and rare situations.
• Performed continuous testing on public roads to evaluate and improve real-world performance.
• Contributed to 20+ billion miles of simulation testing, identifying and addressing challenging scenarios.

• Completed thousands of crash avoidance tests, analyzing the Waymo Driver’s response to potentially dangerous situations, reducing incident rates by 25%.
• Performed comprehensive hazard analysis to identify and mitigate potential safety risks early in the engineering process.
• Tested secondary compute systems to ensure safe stops in case of primary system failure.
• Validated backup collision detection and avoidance systems, enhancing overall safety.
• Conducted testing on redundant steering and braking systems, ensuring safe operation in case of primary system failure.
• Ensured the reliability of backup power systems and redundant inertial measurement systems for accurate vehicle positioning.

• Defect Reduction: Achieved a 30% reduction in defect rates through rigorous hardware and software testing.
• Test Coverage: Increased test coverage by 35%, ensuring comprehensive validation of all systems and components.
• Automation Efficiency: Reduced manual testing time by 40% through effective automation strategies.
• System Reliability: Improved overall system reliability by 20% through extensive performance and durability testing.
• Prediction Accuracy: Achieved a 95% accuracy rate in predicting road user behavior through advanced AI algorithms.
• Safety Improvements: Reduced incident rates by 25% through comprehensive crash avoidance and hazard analysis testing.