Abbas Polat
Dearborn Heights,MI
Summary
Technology Coordinator with 20+ years of IT experience, specializing in managing and supporting educational technology infrastructures. Proven leader in district-wide network administration, vendor management, and systems maintenance. A skilled project manager and trainer, fluent in English and Turkish, adept at leading technical teams and deploying new technologies to support academic goals.
Overview
20
20
years of professional experience
Work History
Technology Coordinator
Hamadeh Educational Services, Inc.
01.2017 - Current
- Report directly to the CTO and CEO, providing executive-level updates on technology initiatives, system status, and strategic planning.
- Lead all district-level technology operations, managing network infrastructure, server maintenance, and strategic IT projects.
- Manage the full technology procurement lifecycle; coordinate with administrators to evaluate needs, manage vendor relationships, and oversee all purchasing and deployment of new hardware and software upgrades.
- Maintain and administer all educational standardized testing servers, ensuring 100% uptime and compliance during critical assessment periods.
- Administer the district's Google Workspace environment, oversee the configuration and management of all Google Chrome OS devices, and manage the Lightspeed Systems web filter and Mosyle MDM for all Apple devices.
- Direct and mentor the technical support team, setting priorities and ensuring timely resolution of all support tickets.
- Participate in the hiring process for new IT staff, including conducting technical interviews and evaluating candidates.
- Develop and implement district-wide technology training programs for new staff, teachers, and parents to maximize the use of educational software and hardware.
Technical Support Specialist
Hamadeh Educational Services, Inc.
09.2011 - 01.2017
- Provided Tier 1 and Tier 2 technical support to all staff and students across the district.
- Served as the primary point of contact for troubleshooting hardware, software, and connectivity issues.
- Managed the student and staff ID card system, including database maintenance and card production.
- Assisted with daily network monitoring and ensured the successful execution of server backups.
- Offered hands-on support for educational technology, including tablets, e-readers, and SMART Boards.
Internet Sales Manager
Famous Auto Center
05.2007 - 05.2010
- Managed all daily sales and administrative operations, including staff scheduling, recruitment, and training.
- Oversaw inventory control systems, financial records, and local marketing initiatives.
- Maintained high standards of customer service and successfully resolved all client escalations.
Technician
Allstar Wireless
03.2006 - 04.2007
- Diagnosed and repaired hardware and software issues for a high volume of cell phones and personal computers.
- Installed and configured computer components, operating systems, and antivirus solutions.
Education
Associate in Applied Science - Computer Information Systems (Network Administration)
05.2015
GPA: 3.2
Certificate of Achievement - undefined
Skills
- Network & Systems: Network Administration, WiFi Implementation, Server Backups, Routers, Switches, NAS
- Hardware Support: Desktops/Laptops (PC & Mac), Apple Devices (iPad, MacBook), Chromebooks, Mobile Devices (Android), SMART Boards, Projectors, Printers, A/V Equipment, CCTV, DVR/NVR Systems
- Software & Applications: Windows OS (Server 2012, 10, 11), Mac OS, Google Chrome OS, MS Office Suite, Office 365, Google Workspace, Lightspeed Systems, Mosyle (Apple MDM), Adobe CS6, PowerSchool, SMART Notebook, MoodleRooms, RemoteView, Avigilon
- Security: Kaspersky, Symantec Antivirus, IPCam, SuperCam
- Languages: Fluent in English and Turkish
Timeline
Technology Coordinator - Hamadeh Educational Services, Inc.
01.2017 - Current
Technical Support Specialist - Hamadeh Educational Services, Inc.
09.2011 - 01.2017
Internet Sales Manager - Famous Auto Center
05.2007 - 05.2010
Technician - Allstar Wireless
03.2006 - 04.2007
Cisco Academy - Certificate of Achievement,
Henry Ford Community College - Associate in Applied Science, Computer Information Systems (Network Administration)