Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic

Abbas Suterwala

Pembroke Pines

Summary

Dedicated professional with a proven track record of consistently exceeding customer expectations. Recognized as a sales and service expert, achieving performance targets while maintaining the highest quality standards. Possesses expert-level knowledge of industry service protocols and best practices, ensuring exceptional client satisfaction and operational efficiency. Committed to driving results through a customer-centric approach and strong work ethic.

Overview

32
32
years of professional experience

Work History

Assistant Department Manager

Floor N Decor
04.2025 - Current
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Developed strategic plans for day-to-day financial operations.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

Bakery clerk

Publix Super Markets
06.2019 - Current
  • Unpacked freezer items in preparation for baking, decorating, and direct sales.
  • Assisted with baking and decorating work to meet bakery demand.
  • Delivered exceptional service to every customer with unique baked goods needs.
  • Ensured proper storage of baked goods to maintain freshness and reduce waste.
  • Monitored inventory levels of baking ingredients and supplies, placing orders.

Pro Services Specialist

Floor N Decor
04.2023 - 03.2025
  • Answered customer inquiries via phone, email, and chat.
  • Provided accurate information about products and services to customers.
  • Participated in workshops and seminars to continuously improve personal skills related to position.
  • Collaborated with other departments to ensure prompt resolution of customer concerns.
  • Conducted outbound calls to follow up on previous purchases or provide additional support if necessary.
  • Offered personalized recommendations based on customer preferences or past purchase history.
  • Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.

Shelf Stocker

Lowe's
03.2019 - 06.2019
  • Kept shelves well-stocked with current merchandise for customers' convenience.
  • Confirmed stock labels were visible and readable.
  • Provided excellent customer service by answering questions and providing product insights.
  • Handled fragile merchandise with extra care to limit damages.
  • Operated warehouse equipment, forklifts, and pallet jacks to move loads.

Warehouse Associate

Wireless Connections
01.2019 - 03.2019
  • Operated material handling equipment to move goods.
  • Assisted with safe housekeeping procedures and maintaining clean workstations and areas.
  • Met promised delivery times using excellent sorting skills and strong attention to detail.
  • Processed incoming trucks to unload, stage, and smoothly store merchandise.
  • Moved products to designated storage areas.
  • Performed regular inventory counts to ensure accuracy.

Executive Manager

Racon Structures LLP
08.2017 - 10.2018
  • Oversaw team activities to maximize productivity and maintain progress against goals.
  • Helped team by diagnosing and troubleshooting onsite equipment and system problems.
  • Evaluated employee performance and provided constructive feedback.
  • Ensured safety regulations were followed by all workers.
  • Monitored material use and replenished supplies to support project completion.
  • Supervised and directed crews on job sites.

Business Owner

B.A Constructions
01.2017 - 07.2017
  • Oversaw day-to-day activities to facilitate business operations.
  • Contacted existing and prospective clients to increase new and repeat business.
  • Developed and implemented business strategies to achieve company goals.
  • Managed daily operations to ensure smooth workflow.
  • Conducted risk assessments to minimize potential pitfalls in business strategy.
  • Resolved customer complaints promptly while maintaining professionalism.
  • Implemented marketing campaigns to increase brand awareness and sales.

Business Owner

AMZ Zippers
04.1994 - 12.2005
  • Established clear expectations and objectives for team members and helped each other achieve goals.
  • Managed customer experiences with a close eye on team interactions, touchpoints, and methods of engagement.
  • Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
  • Helped team members confidently tackle daily workloads through empowered training and motivational strategies.
  • Organized regular inventory counts to keep records accurate and identify supply needs or loss points.

Education

Bachelors - commerce

University of Mumbai

High School - undefined

University of Mumbai

Skills

  • Innovation Skills
  • Collaborative mindset
  • Industry Expertise
  • Data Collection
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Consultative Sales
  • Product Knowledge

Language

English - Advanced
Spanish - Intermediate
Hindi - Advanced
Marathi - Advanced

Timeline

Assistant Department Manager

Floor N Decor
04.2025 - Current

Pro Services Specialist

Floor N Decor
04.2023 - 03.2025

Bakery clerk

Publix Super Markets
06.2019 - Current

Shelf Stocker

Lowe's
03.2019 - 06.2019

Warehouse Associate

Wireless Connections
01.2019 - 03.2019

Executive Manager

Racon Structures LLP
08.2017 - 10.2018

Business Owner

B.A Constructions
01.2017 - 07.2017

Business Owner

AMZ Zippers
04.1994 - 12.2005

High School - undefined

University of Mumbai

Bachelors - commerce

University of Mumbai

Similar Profiles

CREATE PROFILE