Abbas Amir Kasbi
Dublin,CA
Summary
Dynamic Sr. Operations Manager with a proven track record of enhancing operational excellence and workforce planning at Fremont Bank. Spearheaded cross-functional teams to boost productivity by 30%, leveraging skills in KPI reporting and employee coaching. Excelled in strategic planning and technology integration, ensuring robust process improvements and compliance.
Overview
11
11
years of professional experience
Work History
Sr. Operations Manager
Fremont Bank
07.2023 - Current
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Collaborated with cross-functional teams to develop process improvements that increased productivity.
- Conducted regular audits of systems and processes to detect any potential issues or risks.
- Advised senior leadership on potential changes or modifications needed for current processes and procedures.
- Ensured compliance with safety regulations and company policies and procedures.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Assigned tasks to staff members based on their skill sets and availability.
- Created reports on key performance indicators to track progress against objectives.
- Analyzed data to identify trends in production output, customer satisfaction levels and labor costs.
Operation Manager
JP Morgan & Chase
10.2021 - 07.2023
- Resolved conflicts among employees or customers efficiently while maintaining a positive working environment.
- Implemented quality control measures across all organizational functions in order to maintain consistent high standards of product and service delivery.
- Created detailed reports regarding operational progress or issues that need attention from upper management.
- Maintained an up-to-date knowledge base about industry trends and best practices in order to stay ahead of competition.
- Directed the hiring process for new staff members including interviewing potential candidates and making final selection decisions.
- Monitored daily operations to ensure compliance with company standards, regulations, and customer service expectations.
Sr. Relationship Banker
Bank of The West
05.2018 - 10.2021
- Developed and implemented strategies to increase customer base, grow deposits and cross-sell products.
- Participated in weekly sales meetings to discuss progress towards goals, challenges faced.
- Advised customers on ways they could reduce costs associated with their banking activities.
- Attended industry events to promote the bank's services and build relationships with potential partners and clients.
- Researched and responded to customer inquiries regarding banking products and services.
Lead Sales Banker
US Bank National Association
10.2016 - 04.2018
- Prepared reports summarizing customer information and sales activities.
- Identified new business opportunities through market research and analysis.
- Analyzed current market trends to identify potential areas of growth.
- Trained new staff members on product features, benefits, pricing structures.
- Maintained accurate records of all customer interactions using the bank's database system.
Store Manager
Mountain Mike’s Pizza
09.2013 - 10.2016
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
Sales representative
Abercrombie & Fitch
09.2013 - 12.2014
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling and networking activities.
Education
High School Diploma -
Bachelors candidate -
Las Positas College
Skills
- KPI reporting
- Forecasting
- Procedure optimization
- Key performance indicators
- Operational excellence
- Cross-functional coordination
- Budget administration
- Workforce planning
- Strategic planning
- Employee coaching
- Business planning
- Technology integration
References
- Farhad Sheikh, 925-200-8426, Family Friend
- Ioana Velicu, 510-875-8688, Former manager (Chase Bank)
- Amra Velic, 925-435-4223, Former manager (Bank of the West)
Referencesavailable
References available upon request.
Timeline
Sr. Operations Manager
Fremont Bank
07.2023 - Current
Operation Manager
JP Morgan & Chase
10.2021 - 07.2023
Sr. Relationship Banker
Bank of The West
05.2018 - 10.2021
Lead Sales Banker
US Bank National Association
10.2016 - 04.2018
Store Manager
Mountain Mike’s Pizza
09.2013 - 10.2016
Sales representative
Abercrombie & Fitch
09.2013 - 12.2014
High School Diploma -
Bachelors candidate -
Las Positas College