Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Abbdy Herrera

Springville

Summary

Dynamic professional with extensive experience at Provo Car Medic, excelling in financial reporting and customer service. Proven ability to enhance operational efficiency through effective team collaboration and staff training. Recognized for problem-solving skills and dependability, consistently delivering high-quality results in fast-paced environments. Bilingual in Spanish, enhancing communication with diverse clientele.

Overview

2
2
years of professional experience

Work History

Accounting Assistant

TAX-SI
Provo
11.2023 - Current
  • Processed invoices and expense reports for timely vendor payments.
  • Assisted in preparing financial statements and reports for management review.
  • Maintained accurate records of transactions using accounting software.
  • Supported month-end closing procedures by reconciling accounts and balances.
  • Communicated with clients to resolve billing discrepancies and inquiries.
  • Collaborated with team members to streamline bookkeeping processes and tasks.
  • Handled data entry of financial information into the accounting system efficiently.
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Reconciled bank accounts on a regular basis.
  • Received payments from customers via cash, check and credit cards to pay company invoices.
  • Assisted in the preparation of monthly financial statements and reports.
  • Answered questions from customers regarding their billing or payment status.
  • Prepared daily cash flow statements for management review.
  • Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
  • Assisted with payroll processing by entering employee hours into the system.
  • Produced reliable reports by checking financial statements for accuracy.
  • Checked figures and postings for correct entry and proper codes.
  • Worked closely with auditors during year-end audits to provide necessary documentation.
  • Prepared legal documents and correspondence for attorney review and client communication.
  • Managed scheduling of depositions, hearings, and other important legal appointments.
  • Filed clients' legal documents in relevant courts for processing.

Business Manager

Provo Car Medic
Provo
12.2023 - 09.2024
  • Managed daily operations and coordinated team schedules for efficient workflow.
  • Assisted in budget preparation and monitored financial transactions for accuracy.
  • Collaborated with cross-functional teams to improve communication and process efficiency.
  • Maintained records and documentation for compliance with company policies and regulations.
  • Facilitated training sessions for new staff on operational protocols and systems usage.
  • Resolved customer inquiries promptly, ensuring a positive service experience for all clients.
  • Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
  • Determined customer needs and calculated payment options based on consultative sales process.
  • Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
  • Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
  • Developed and implemented policies and procedures to improve operational efficiency.
  • Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
  • Prepared monthly financial statements for review by executive leadership team.
  • Improved tools to enable better tracking and business analysis.
  • Recommended process improvements that would reduce costs while increasing productivity.
  • Analyzed customer feedback data to generate reports on customer satisfaction levels.
  • Conducted research on current industry trends to identify potential areas for improvement in business operations.
  • Maximized business growth by driving high adoption and usage of the marketing platform.
  • Developed strong supplier relationships by obtaining alignment and delivering on mutually established goals.
  • Assessed employee performance evaluations and recommended changes or improvements as needed.
  • Designed strategies for improving the quality of services provided by the organization.
  • Developed marketing plans for new products or services offered by the company.

Cashier

The Burger Spot
Springville
05.2025 - Current
  • Processed customer transactions accurately and efficiently at busy retail locations.
  • Maintained clean and organized checkout areas to enhance customer experience.
  • Assisted customers with product inquiries and provided recommendations when needed.
  • Managed cash drawer balancing and handled cash, credit, and debit transactions.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Promoted loyalty programs and special promotions to enhance customer engagement.
  • Trained new cashiers in operational procedures and customer service techniques.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Prepared diverse menu items following established recipes and presentation standards.
  • Maintained cleanliness and organization of kitchen and food preparation areas.
  • Operated kitchen equipment safely and efficiently to ensure smooth operations.
  • Collaborated with team members to coordinate meal services during peak hours.
  • Assisted in inventory management by monitoring stock levels and ordering supplies.
  • Followed food safety guidelines to ensure compliance with health regulations.
  • Trained new staff on kitchen procedures and proper food handling techniques.

Cashier

Kneaders Bakery
Spanish Fork
06.2023 - 11.2025
  • Processed customer transactions accurately and efficiently at busy retail locations.
  • Maintained clean and organized checkout areas to enhance customer experience.
  • Assisted customers with product inquiries and provided recommendations when needed.
  • Managed cash drawer balancing and handled cash, credit, and debit transactions.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Promoted loyalty programs and special promotions to enhance customer engagement.
  • Trained new cashiers in operational procedures and customer service techniques.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.

Education

High School Diploma -

Freedom Preparatory Academy
Provo
05-2026

Some College (No Degree) - Digital Marketing & Analytics

Mountainland Technical College
Lehi, UT

Skills

  • Customer service
  • Data entry
  • Financial reporting
  • Digital marketing
  • Team collaboration
  • Invoice processing
  • Communication skills
  • Clear communication
  • Staff training
  • Dependability and reliability
  • Written and verbal communication
  • Problem solving
  • Time management
  • Coaching and mentoring
  • Delegation techniques
  • Relationship building
  • Data analytics
  • Project management
  • Spanish Speaker

Affiliations

  • High School Volleyball Captain
  • High School Student Council President
  • High School Latinos in Action President

Accomplishments

  • President of various organizations
  • Stanford Law Program

Languages

Spanish
Native/ Bilingual
Portuguese
Elementary
French
Elementary

References

References available upon request.

Timeline

Cashier

The Burger Spot
05.2025 - Current

Business Manager

Provo Car Medic
12.2023 - 09.2024

Accounting Assistant

TAX-SI
11.2023 - Current

Cashier

Kneaders Bakery
06.2023 - 11.2025

High School Diploma -

Freedom Preparatory Academy

Some College (No Degree) - Digital Marketing & Analytics

Mountainland Technical College

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