Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abbe Hood

Irwin,Pennsylvania

Summary

Extensive medical experience, knowledgeable and excellent patient care, the use of various computer programs and data bases, the ability to manage and supervise employees, and many years of reliable customer service. Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Advocate4Me, Voice Calls and Messaging

UnitedHealthcare
09.2021 - Current
  • Selected as part of the first team to launch Medicaid Messaging; the chat option for members
  • Chosen to be part of The Engagement Team where we engage and celebrate employees
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Medicaid and CHIP insurance advocate assisting members with any needs from claims to finding provider in network
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Required performance metrics met and exceeded
  • Schedule appointments at various types of provider offices for members
  • Manage over 50 customer calls on daily average
  • Increased customer satisfaction by resolving i

Triage Coordinator, Team Lead

Statline, A Division Of MTF
Greenwood Village, CO
02.2020 - 09.2021
  • Preceptor
  • Retrieve inbound calls from multiple hospitals over 29 U.S. States and British Columbia & screen patient for potential Organ, Tissue, and Eye donation
  • Maintain performance level metrics as created by Leadership
  • Efficiently enter demographic patient information provided by caller
  • Accurately enter medical information for patient as directed by alerts deemed necessary by client
  • Knowledge of medical terms, key codes, and abbreviations to provide efficiency & excellent customer service to caller
  • Provide compassion & empathy to the medical team & family of patients
  • Precept and train oncoming employees for all skill sets necessary
  • Lead shift team by providing guidance, ensuring all employees take their allotted breaks, and securing smooth shift change
  • Efficiently pass along referral or message to the appropriate coordinator on call for potential organ, tissue, and eye donation
  • Take messages for source code calls based on alerts and accurately page to appropriate person on call
  • Efficiently perform skill sets learned throughout shift while continuing to retrieve inbound calls
  • Assist in keeping Service Level at certain percentage deemed by leadership
  • Keep clean, organized, and quiet work space at home
  • Proficient use of multiple computer programs during entire shift
  • Continuous communication with team members within Triage, DSS, Transplant, Team Lead throughout shift
  • Complete tasks by due date in learning portal
  • Respond/reply to emails efficiently

Medical Private Practice Assistant

Aestique Medical Center, Aestique Plastic Surgical Associates
Greensburg, PA
10.2017 - 01.2020
  • Provider-based training with two board certified plastic surgeons
  • Responsible for assuring efficient patient schedule and office flow
  • Take vital signs as needed; blood pressure, pulse, weight, temperature
  • Review medical and social history with patient, document accordingly and give report to providing physician
  • Obtain before and after pictures of patients for surgeon review
  • Assist with office procedures; setting up sterile equipment, drawing up medications, obtaining written consent from patient
  • Assisting Dr. Lazzaro and Dr. Camp with use of sterile instruments, Bovi, sterile supplies, and patient care during office procedures
  • Prepare patients pre-operative surgical packet and keep track of all surgical patients in Excel spreadsheet
  • Order pre-operative testing as deemed necessary by protocol
  • Obtain all pre-operative clearances for surgical procedures and provide surgical packet to operating room team
  • Create first post-operative surgical appointment
  • Suture and drain removal after multiple types of surgical procedures
  • Schedule patients next follow up appointment
  • Coordinate hospital surgical procedures outside of Aestique’s Ambulatory Surgical Center
  • Coordinate supplies needed with Reps from various organizations
  • Order medications and supplies needed for private practice exam rooms
  • Keep exam rooms stocked with proper, sterile supplies and medications
  • Field patient calls and concerns and report to provider as needed
  • Call in prescriptions to pharmacies
  • Use of various computer software programs
  • Transcription of patient visits and upload into electronic medical chart
  • Scan various papers and enter clinical information into electronic medical chart

Front Office Assistant

Medexpress Urgent Care
Huntingdon, Pennsylvania
02.2017 - 10.2017
  • Greet incoming patients with excellent customer service
  • Accurately register patients with correct health insurance packages
  • Verify health insurance and collect authorized co-payment for service
  • Proficiently move patients from registration to check-in for timely examination
  • Perform follow up phone calls for patients previously seen by Medexpress providers
  • Prepare and fax medical records, as requested, to outlying medical facilities
  • Accurately count change fund monies for sale of prescription medications and payment for services and balance monies at the end of the shift
  • Collect data to meet metrics for goals such as email addresses on file and co-payments
  • Work well with other front office assistants, nurses, radiology technicians, and providers
  • Multi-task answering incoming phone calls, registering patients, and verifying health insurance, securing a guarantor for minors etc
  • Use of multiple computer programs; Athena Health, NaviNet, IE, DocuTap

Bar Manager, Bartender, and Server

Robokyo Japanese Steakhouse
Greensburg, Pennsylvania
05.2014 - 10.2017
  • Prepare drinks and provide food to customers with excellent service
  • Accurately handle cash money and correctly provide change due back to customers
  • Maintain clean working environment per state regulations
  • Closing manager duties; ensuring all electrical and heat source appliances are turned off,lock all doors, count all server monies and bartender drawers, computer batch sales, turn off all lights, and ensure all employees have left safely
  • Report any issues regarding customers or employees directly to the owners

Donor Referral Coordinator

11.2008 - 04.2014
  • Assisted with creation and implementation of Shift Leader job description and position
  • Ensure that all policies are followed
  • Ensure organs are allocated per United Network for Organ Sharing and CORE policies
  • Proficient in medical terminology
  • Screen imminent death calls for potential organ donation in place of the Administrator On- Call
  • Be aware of all activity for organ and tissue donors at all times
  • Provide detailed report of all aspects of activity to the Administrator On-Call
  • Provide accurate documentation in both electronic and paper charts
  • Screen actual death calls for potential tissue and cornea donation
  • Review medical records for disease processes, infectious process, cancer, lab results, chest x-ray results, to ensure donor potential
  • Huddle with co-workers for the best approach suitable for each potential tissue and eye donor family
  • Approach families for authorization of cornea, bone, heart valve, veins, and skin donation
  • Facilitate transportation of blood, medical equipment, flights, organ recovery teams, and make serology laboratory and Human Leukocyte Antigen Laboratory personnel aware
  • Preceptor of new Donor Referral Coordinators
  • Participate in peer interviews for potential Donor Referral Coordinators
  • Provide a recorded report of activity to AOD, DRC Associate Director, and Recovery Director
  • Maintain authorization rate deemed by CORE
  • Use of multiple computer programs; Microsoft Excel, Word, PowerPoint, InfoPath, Sharepoint, UNOS/DonorNet, PA DMV, and IE

Medical Records Coordinator

The Center For Organ Recovery and Education
Pittsburgh, Pennsylvania
03.2007 - 04.2014
  • Open the Aestique Ambulatory Surgical Center for patients to first arrive at 6am (disarming alarm system, ensuring all lights are on, computers are properly working etc)
  • Efficiently Check-in surgical patients, ensure proper insurance verification, and have patients sign state regulated forms (HIPPA, consents, insurance billing)
  • Alert the Operating Room team that a patient is ready
  • Connect surgeons to family members after patient procedure is complete
  • Sole responsible person to maintain the completion and order of Operating room medical records for patients of Aestique Ambulatory Surgical Center (GI, hand, podiatry, pain, eye, and plastic surgery patients) per state regulated standards and policies
  • Use of various computer software programs
  • Responsible for reviewing and editing Operative reports daily
  • Faxing Operative and Pathologic reports to outlying patient PCP’s for their review
  • Constant communication with the Operating Room regarding any charts that need updated, reviewed, signed by surgeons etc
  • Ensure medical records are placed in order, reviewed, and signed by surgeon within timely manner after procedure is completed
  • Provide the State Regulated bodies medical charts for audit purposes

Recovery Coordinator

03.2007 - 11.2008
  • Travel to hospitals in Pennsylvania, New York, and West Virginia for recovery of bone, heart valves, skin, veins, corneas, bone and tendon, and organs
  • Trained in sterile operating room technique
  • Assist with preservation of organs (heart, lungs, liver, kidney, pancreas, and intestines) during procurment
  • Properly package and label organs per policy and regulations
  • Ensure policy is followed for sterile technique and recovery of tissues and organs for transplant
  • Accurate documentation in the electronic and paper chart
  • Review and screening of medical records/charts for any infection, disease processes, cancer history, immune disease disorders etc

Education

Associates Degree - Embalming and Funeral Home Management

Pittsburgh Institute of Mortuary Science
01.2006

Indiana University of Pennsylvania
Indiana, PA

Skills

  • Flexible and Adaptable
  • Customer Service
  • Self-Motivated professional
  • Microsoft Office
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Good Listening Skills

Timeline

Advocate4Me, Voice Calls and Messaging

UnitedHealthcare
09.2021 - Current

Triage Coordinator, Team Lead

Statline, A Division Of MTF
02.2020 - 09.2021

Medical Private Practice Assistant

Aestique Medical Center, Aestique Plastic Surgical Associates
10.2017 - 01.2020

Front Office Assistant

Medexpress Urgent Care
02.2017 - 10.2017

Bar Manager, Bartender, and Server

Robokyo Japanese Steakhouse
05.2014 - 10.2017

Donor Referral Coordinator

11.2008 - 04.2014

Medical Records Coordinator

The Center For Organ Recovery and Education
03.2007 - 04.2014

Recovery Coordinator

03.2007 - 11.2008

Associates Degree - Embalming and Funeral Home Management

Pittsburgh Institute of Mortuary Science

Indiana University of Pennsylvania

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Abbe Hood