Abbe Johnson
Lebanon,OH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Package Delivery Driver
FedEx Ground
10.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
Swim Instructor
Countryside YMCA
03.2023 - Current
- Organized lesson plans according to the individual needs of students.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Instructed participants on water safety rules and regulations.
- Ensured that swimmers followed pool rules and regulations at all times.
- Maintained a clean, safe environment by monitoring the pool deck area before and after lessons.
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Provided first aid when necessary due to minor injuries sustained during lessons.
- Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
Server/Bartender
Taste of Belgium
04.2023 - 09.2023
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server/Bartender
Buffalo Wild Wings
08.2018 - 11.2022
- Greet and seat guests
- Know menu items
- Upsell from the menu
- Customer service
- Clean and stock
- Handle legal tender
- Work on a POS
- Expo and run food
- Mixology knowledge
- Open/close
Server
Dave and Busters
05.2015 - 01.2017
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Call Center Representative
RDI Corporation
05.2014 - 03.2015
- Developed and updated databases to handle customer data.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Some College (No Degree) - Communications
Sinclair Community College
Dayton, OHMixology Certification -
Cincinnati Bartending School
Cincinnati, OH11.2022
Skills
- Bartending
- Cashiering
- Upselling
- POS
- Cooking
- Bussing
- Restaurant experience
- Food preparation
- Food service
- Cleaning
- Sales
- Communication skills
- Organizational skills
- Serving
- Certifications and Licenses
- Bartender License
- Present
- Multitasking
- Product Distribution
- Efficiency and Time Management
- Customer Relationships
Timeline
Package Delivery Driver
FedEx Ground
10.2023 - Current
Server/Bartender
Taste of Belgium
04.2023 - 09.2023
Swim Instructor
Countryside YMCA
03.2023 - Current
Server/Bartender
Buffalo Wild Wings
08.2018 - 11.2022
Server
Dave and Busters
05.2015 - 01.2017
Call Center Representative
RDI Corporation
05.2014 - 03.2015
Some College (No Degree) - Communications
Sinclair Community College
Mixology Certification -
Cincinnati Bartending School