Abbegail Dabbelt
Middleburg,Florida
Summary
Highly skilled medical administrative professional with expertise in setting appointments, front desk management, and recordkeeping. Adept at assisting staff in maintaining office operations at optimal levels through exceptional organizational and multitasking abilities. Proficient in typing correspondence and managing files, ensuring efficient communication and streamlined document management. Committed to providing outstanding administrative support to enhance the overall efficiency and effectiveness of healthcare facilities.
Overview
23
23
years of professional experience
Work History
Medical Receptionist
Sexton Family Chiropractic
07.2023 - 07.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Assistant Store Manager
CIRCLE K
06.2012 - 05.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
Construction Assistant
Hall's Ceramic Tile
02.2007 - 04.2008
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Utilized construction tools and machinery to effectively complete job site projects.
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
- Distributed supplies to skilled workers to maintain job site productivity.
- Identified and fixed issues during phases of production.
- Maintained organized job sites, contributing to enhanced worker productivity and faster completion times.
Assistant Detail Supervisor
Auto Buff's
06.2002 - 08.2006
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Increased sales through effective merchandising strategies and engaging product presentations.
- Fostered strong vendor relationships that led to better pricing negotiations and exclusive access to top-selling products.
- Ensured compliance with company policies, safety regulations, and local laws by consistently enforcing operational procedures among staff members.
- Collaborated with store management to develop and implement promotional campaigns that drove foot traffic and revenue growth.
- Implemented cross-training programs within the team for increased flexibility in scheduling coverage during high-traffic periods.
- Assisted with hiring, training, and mentoring new employees for improved team performance.
- Provided exceptional customer service through active listening, product knowledge sharing, and personalized recommendations.
- Facilitated clear communication between upper management and frontline associates regarding business objectives, key initiatives, and company updates.
Call Center Customer Service Representative
Venus Swimwear
08.2001 - 07.2003
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Associates Degree/ Emphasis on Business -
St. John's River State College
Orange Park, Florida09.2013
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Office Administration
- Microsoft Office
- HIPAA Compliance
- Records Management
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
Timeline
Medical Receptionist
Sexton Family Chiropractic
07.2023 - 07.2024
Assistant Store Manager
CIRCLE K
06.2012 - 05.2023
Construction Assistant
Hall's Ceramic Tile
02.2007 - 04.2008
Assistant Detail Supervisor
Auto Buff's
06.2002 - 08.2006
Call Center Customer Service Representative
Venus Swimwear
08.2001 - 07.2003
Associates Degree/ Emphasis on Business -
St. John's River State College
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