Work with the Homeless Community, Managed Homeless Shelters for Women, Single Moms .
Hi, I’m
ABBERGAIL SWANN
WAYNE COUNTY CLERK
Summary
Responsible County Clerk, with a keen understanding of local ordinances and municipal rules and regulations. Strong bookkeeping, public administration and accounting talents. Gifted at maintaining records, issuing licenses and validating official records. Superb computer, interpersonal, and verbal, and written communication skills.
Overview
20
years of professional experience
Work History
WAYNE COUNTY CLERKS OFFICEDETROIT, MI
COUNTY CLERK - MICHIGAN
04.2023 - Current
Job overview
- Provided exceptional customer service when assisting citizens with marriage licenses, property records, and other vital information requests.
- Processed legal documentation accurately, adhering to strict deadlines and confidentiality requirements.
- Reviewed legislation changes affecting County Clerk responsibilities periodically to ensure adherence to all relevant guidelines.
- Maintained compliance with federal, state, and local regulations through diligent oversight of processes involving sensitive information handling or financial transactions.
- Ensured the proper execution of oaths and notarial services, upholding the integrity of legal documentation within the county.
- Managed and maintained official documents by implementing organized filing systems for efficient record retrieval.
Michigan Ability PartnersAnn Arbor, MI
Representative Payee (Financial Advisor)
04.2021 - 06.2022
Job overview
- Collaborated with team members to streamline processes and improve overall client experience.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Presented financial plans and investment recommendations to clients.
Robert Half , Inc @ State Of MichiganSouthfield, Michigan
State of Michigan - Unemployment Claims Agent
09.2020 - 04.2021
Job overview
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Serenity House Of Atlanta Atlanta, Georgia
House Manager
06.2018 - 11.2019
Job overview
- Managed all intake and discharge paperwork and procedures for residents.
- Coordinated events for entire household, including holiday parties, cocktail parties and small gatherings.
- Maintained positive living environment that proved beneficial to both visitors and residents.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
Shomatrix Solutions Group, IncKennesaw, Georgia
Residential Counselor/ House Manager
09.2016 - 06.2018
Job overview
- Managed all intake and discharge paperwork and procedures for residents.
- Maintained positive living environment that proved beneficial to both visitors and residents.
- Produced regular medical reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Coordinated events for entire household, including holiday parties, cocktail parties and small gatherings.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided Medication Management.
Randstad @ Coca-ColaAlpharetta, Georgia
Call Center Representative
10.2017 - 02.2018
Job overview
- Assisted over a 100 customers in average of 3 minutes by answering questions, responding to inquiries and handling telephone requests.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Educated customers on company systems, form completion, and access to services.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education First Inc.Minneapolis, Minnesota
English Teacher - Beijing China-
01.2017 - 06.2017
Job overview
- Administered k - 12 tests to determine comprehension rates among students.
- Consulted with teachers in English and Chinese disciplines to identify and adopt successful instructional strategies.
- Established appropriate deadlines and provided complete instructions for reading assignment and homework.
- Prepared comprehensive English curriculum for over 30 plus Chinese students.
- Completed in-service and additional training to maintain professional growth.
- Kept classroom organized, clean, and safe for all students and visitors.
- Read and graded over 30 weekly writing assignments based on English expertise and state-designed curriculum.
- Administered assessments and standardized tests to evaluate student progress.
TeletechEnglewood, CO
Remote Call Center Representative
05.2007 - 04.2016
Job overview
- Assisted over 100 customers in a day average 3.00 minutes by answering questions, responding to inquiries and handling telephone requests.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Education
Strayer UniversityDouglasville, GA
BBA from Human Resources Management
09.2011
Walden UniversityMinneapolis, MN
Master of Science from Mental Health Counseling
10.2015
Skills
- Benefits Review
- Problem-solving skills
- Time management
- Organizational skills
- Call Management
- Data Analysis
- Coverage Determination
- Administration
- Clerical
- Detail-Oriented
- Customer Service
- Effective Communication Skills
- Program Knowledge
- Application Review
- Credit Card Transaction Processing
- Permit and License Processing
- Administrative Procedures
- Accounts Payable and Accounts Receivable
- Documentation and Recordkeeping
- Efficient Service
- Records Management Systems
- Office Supplies and Inventory
- Professional Correspondence
Timeline
COUNTY CLERK - MICHIGAN
WAYNE COUNTY CLERKS OFFICE
04.2023 - Current
Representative Payee (Financial Advisor)
Michigan Ability Partners
04.2021 - 06.2022
State of Michigan - Unemployment Claims Agent
Robert Half , Inc @ State Of Michigan
09.2020 - 04.2021
House Manager
Serenity House Of Atlanta
06.2018 - 11.2019
Call Center Representative
Randstad @ Coca-Cola
10.2017 - 02.2018
English Teacher - Beijing China-
Education First Inc.
01.2017 - 06.2017
Residential Counselor/ House Manager
Shomatrix Solutions Group, Inc
09.2016 - 06.2018
Remote Call Center Representative
Teletech
05.2007 - 04.2016
Strayer University
BBA from Human Resources Management
Walden University
Master of Science from Mental Health Counseling
Certification
Certified COUNTY CLERK, WAYNE COUNTY CLERK OFFICE - Mi
- Certified International ESL Teacher, Education First - Beijing, China
- Certified Paraprofessional - Grades K-12th. - Douglas, Co
- Certified Substitute Teacher - Grades K-12th -Douglas, Co-GA
- Certified Pre-K - Teacher - Douglas, Co-GA
- Certified ABA Therapist , Gateway Pediatric Therapy -Michigan
Accomplishments
- Achieved an Internationally English as a Second Language Teacher Certification, by introducing a program that helps non-native speakers learn or improve their English skills.
- Opportunity to teach internationally.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Affiliations
- Work with the Homeless Community
Languages
English
Similar Profiles
Mariah McKinneyMariah McKinney
Call Center Specialist at Wayne County Clerks OfficeCall Center Specialist at Wayne County Clerks Office
Jamie WhiteJamie White
Deputy Clerk at Wayne County Circuit Court Clerks OfficeDeputy Clerk at Wayne County Circuit Court Clerks Office
Reneka BoydReneka Boyd
Clerical Specialist II at Wayne County Clerks ( Lincoln Hall Of Justice)Clerical Specialist II at Wayne County Clerks ( Lincoln Hall Of Justice)
LISA KELLEYLISA KELLEY
Claims Examiner at CentivoClaims Examiner at Centivo
Summer WuepperSummer Wuepper
Property and Claims Management at Hotel Home StaysProperty and Claims Management at Hotel Home Stays