Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Abbey Akinlade

Houston,TX

Summary

  • Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
  • Intelligent, hard working with strong organization skills.
  • Mentor and Coach.
  • Goal-oriented with the ability multi-task.
  • Accountability and Decision- Making Capabilities
  • Good oral and written communication skill.
  • Strong customer service and interpersonal skills.
  • Great Student Mentality and Work Ethic
  • Proficient in Microsoft Word, Excel, Access, PowerPoint, and CorelDraw.

Overview

6
6
years of professional experience

Work History

Senior Benefits Consultant

GoHealth
Chicago, IL
07.2021 - Current
  • Communicated with people from various cultures and backgrounds on application process.
  • Documented all communication with applicants and inputted information into system using brooker office
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Interviewed applicants and explained scope of different available benefits.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Provided consulting services to over 300 individuals on various career-related issues and communicated with clients to determine needs and goals.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and implemented creative, cost effective programs which increased client retention rates by 80% compared to prior year.
  • Contacted 200 of new and existing customers per day to discuss new products and services.
  • In top 10% of sales representatives out of 3000 reps nationwide.

Account Manager

Imperium Elite
Houston , Teaxas
11.2019 - 07.2021
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
  • Face to Face Sales and Marketing.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Met or exceeded sales, customer service and loyalty program standards.
  • Performed effectively in self-directed work environment, including managing day-to-day operations and decisions.
  • Conducted interviews with participants to assess eligibility.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Assisted with project planning and execution of research.
  • Observed participants and recorded results.
  • Explained questions in better detail for interviewees to allow truthful answers.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.

Sales Representative & Team Leader

Catalyst Leadership Group
Hampton , VA
01.2017 - 01.2019
  • Assist with Business fundamentals and Field Management.
  • Face to Face Sales and marketing.
  • Conducted Daily Interviews and Team Development.
  • Establish Strong Client Relations and Work effectively as a team member with other members of management and the HR staff.
  • Organize Sales meetings and Leadership.
  • Coach and Mentor Team Members.
  • Utilized effective communication and active listening skills to create client rapport to grow profitability.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Utilized professional sales techniques to persuasively communicate with clients.
  • Trained and mentored over 50 new sales representatives.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Educator

Cornell University
Utica, NY
06.2019 - 11.2019
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom activities, parent conferences, and lesson plans.
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Assumed leadership roles in classes and summer activities.
  • Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.

Tutor

Houston Community College
01.2013 - 01.2014
  • Tutor College Student in Mathematics, Economics and Sociology.
  • Review class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments.
  • Participate in training and development sessions to improve tutoring practices.
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Provided homework assistance using specific curriculum and materials.
  • Planned lessons for allotted time to strengthen weak subjects and build skills.

Education

Master of Arts - Economics

University of St Thomas
Houston, TX
12.2017

Associate - Mathematics

Houston Community College
Houston, TX
06.2013

Skills

  • Coach
  • Client Relations
  • Economics
  • Forms
  • HR
  • Instruction
  • Team Development
  • Leadership
  • Director
  • Marketing
  • Meetings
  • Mentor
  • Personnel
  • Sales
  • Tutoring
  • Sales Closing
  • Interpersonal communication skills
  • Customer service
  • Self-motivated professional
  • Collaboration
  • Flexible & Adaptable
  • Active Listening
  • Decision Making
  • Written Communication
  • Interpersonal Communication
  • Multitasking abilities
  • Adaptability
  • Computer proficiency

Additional Information

  • AWARDS AND ACTIVITIES , T- Stem Challenge Scholarship Program International Deans List Society Member, American Marketing Association (AMA) – Texas Southern University The National Society of Collegiate Scholars (NSCS) – Texas Southern University Phi Theta Kappa Omega sigma chapter (KTP) – Houston Community College Central Top Sales Representative (No 1 Nationwide 4 months in a role)- Top Leader- Catalyst Leadership Group

Timeline

Senior Benefits Consultant

GoHealth
07.2021 - Current

Account Manager

Imperium Elite
11.2019 - 07.2021

Educator

Cornell University
06.2019 - 11.2019

Sales Representative & Team Leader

Catalyst Leadership Group
01.2017 - 01.2019

Tutor

Houston Community College
01.2013 - 01.2014

Master of Arts - Economics

University of St Thomas

Associate - Mathematics

Houston Community College

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Abbey Akinlade