Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Abbey Binkley

Thomson,IL
Abbey Binkley

Summary

Proven leader and quick learner, I excelled at Details Salon & Spa by enhancing client satisfaction through advanced hair styling techniques and exceptional relationship management. Skilled in digital recordkeeping and client consultations, I significantly contributed to a loyal clientele base and streamlined operations, showcasing adaptability and a results-driven approach. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

5
year of professional experience

Work History

Details Salon & Spa

Hairstylist
05.2016 - 12.2016

Job overview

  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Resolved guest complaints about service or style.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.

Casey's

Cashier
01.2016 - 10.2016

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Cobblestone

Front Desk
08.2015 - 05.2016

Job overview

  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
  • Trained new employees on front desk procedures, contributing to a well-prepared team.
  • Developed strong rapport with regular guests, fostering loyalty and repeat business.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
  • Managed reservations system effectively, minimizing mix-ups and overbooking.
  • Handled emergency situations calmly and professionally while following proper protocols.
  • Collaborated with maintenance team members to address any facility-related issues that arose during shifts.
  • Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
  • Coordinated with various departments to address guest needs and provide seamless service experiences.
  • Streamlined front desk operations for improved efficiency and guest experience.
  • Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift.
  • Compiled weekly occupancy reports for management review, aiding in informed decision-making processes regarding staffing levels and promotions.
  • Supported event planning efforts by providing accurate room booking information to clients.
  • Provided concierge services such as recommending local attractions or restaurants, enhancing guests'' overall experience during their stay.
  • Maintained strict adherence to hotel policies regarding confidentiality of guest information, demonstrating professionalism throughout tenure at the front desk.
  • Oversaw luggage storage process for early arrivals or late departures, ensuring smooth transitions for guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

PCI ACADEMY
AMES IOWA

Certificate from Cosmetology
08.2013

University Overview

West Carroll High School
Savanna, IL

High School Diploma
05.2012

University Overview

Skills

  • Quick Learner
  • Appointment Scheduling
  • Detail-orientated
  • Schedule Management
  • Relationship building and management
  • Advanced communication skills
  • Highly motivated self-starter
  • Strong leader
  • Social skills
  • Clear Communication
  • Decision-Making
  • Supply Ordering and Management
  • Data Entry
  • Cash Register Operation
  • Payment Processing
  • Employee Training
  • Digital Recordkeeping

Timeline

Hairstylist
Details Salon & Spa
05.2016 - 12.2016
Cashier
Casey's
01.2016 - 10.2016
Front Desk
Cobblestone
08.2015 - 05.2016
PCI ACADEMY
Certificate from Cosmetology
West Carroll High School
High School Diploma

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Abbey Binkley