Abbey Blackston
North Augusta,SC
Summary
Dynamic professional with a proven track record. Excelling in communication. Recognized for enhancing team productivity and improving work experiences through effective coordination and support. Strong time management skills complemented by a commitment to maintaining HIPAA compliance and fostering a positive work environment.
Overview
2026
2026
years of professional experience
Work History
Unit Clerk
Augusta University Medical Center
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
Licensed Insurance Producer
Insurance Masters
10.2022 - 05.2025
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Developed and implemented promotional strategies to increase customer base.
- Researched and identified potential new markets.
- Identified and solicited sales prospects in agency databases.
- Monitored customer feedback and identified areas of improvement.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Met with customers to provide information about available products and policies.
- Analyzed customer needs to provide customized insurance solutions.
- Instructed clients on insurance policies and procedures.
Assistant Manager
Cato Fashions
03.2017 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Physical Therapy Aide
Walton Rehabilitation Hospital
10.2009 - 03.2017
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
- Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
- Maintained supply inventory by placing orders when supplies ran low.
- Provided empathetic support to patients experiencing difficult emotions related to their injury or illness while under supervision from a licensed therapist.
- Fostered a supportive atmosphere within the clinic through active participation in team-building activities and events aimed at professional growth.
- Ensured proper equipment functionality through regular inspection and maintenance, minimizing downtime due to malfunctions.
Education
High School Diploma - English Literature
Hephzibah High School
Hephzibah, GA05.1995
Skills
Excellent people skills
Energetic and interactive
Communication with others
Punctual
Excellent time management skills
Timeline
Licensed Insurance Producer
Insurance Masters
10.2022 - 05.2025
Assistant Manager
Cato Fashions
03.2017 - 10.2022
Physical Therapy Aide
Walton Rehabilitation Hospital
10.2009 - 03.2017
Unit Clerk
Augusta University Medical Center
High School Diploma - English Literature
Hephzibah High School
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