Abbey Block
Fort Collins,CO
Summary
A bachelor's candidate, with over 6 years of experience working in customer and student facing roles that have allowed me to show case my ability to be detail-oriented, compassionate, and creative. Seeking a position that allows me to continue to hone these skills and grow within the workforce.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Peer Academic Advisor
Arapahoe Community College-University Center at Chaparral
Littleton, CO
09.2020 - 08.2023
- Advised and mentored students to help ensure a positive academic experience.
- Planned academic schedules based on student's availability and preferences.
- Assisted in preparation of Advising and Registration Orientation sessions, scholarship ceremonies, and other college events.
- Conducted student outreach for academic case alerts, appointment reminders, and scheduling.
- Designed college brochures and flyer announcements
- Completed tasks in a timely manner remotely and in-person
- Managed outreach and data entry of cohort of over 100 cybersecurity students to submit to Academic Advisor and CSU Pueblo partnership for outcomes.
Line Cook/To Go Server
Chili's Bar and Grill
Colorado Springs, CO
09.2020 - 02.2022
- Cooked at plated signature dishes to perfection.
- Anticipated and prepared the necessary daily amount of ingredients for each kitchen station.
- Maintained a hygienic and organized space.
- Performed opening and closing procedures.
- Employed at Colorado Springs and Castle Rock location.
- Organized and bagged to go orders.
- Anticipated additional needs of the guest.
- Answered phone calls to assist customers with various needs.
- Entered orders accurately into POS systems.
- Completed side work outside of regularly assigned duties.
Shift Leader/Server
Mici Handcrafted Italian
Parker, CO
06.2019 - 05.2020
- Maintained and organized dine-in and to-go orders.
- Resolved customer complaints and concerns with empathy and care.
- Served a selection of wine and beer to guests.
- Managed and maintained cleanliness and organization of dining room, storage, registers, and restrooms.
- Advanced in the company as a server to a shift lead which allowed for the practice of customer relation skills and money handling.
- Trained new employees, documented inventory, and managed day to day scheduling.
- Assisted in food preparation, inspecting presentation, and cooking, as well as handled catering orders.
- Promoted to Shift Leader in August 2019.
Education
Bachelor of Science - Human Dimensions of Natural Resources
Colorado State University
Fort Collins, CO08-2026
Associate of Arts - General Studies
Arapahoe Community College
Littleton, CO05-2023
Skills
- Customer Service
- Phone Etiquette
- Communication
- Organization
- Problem Solving
- Creativity
- Teamwork
- Emotional Intelligence
Certification
- Mental Health First Aid Certification
- Foundations of Leadership Certification
Affiliations
Personal interests/hobbies include houseplant care, collecting gems and minerals, playing musical instruments, spending time in nature, and reading.
References
References available upon request.
Timeline
Peer Academic Advisor
Arapahoe Community College-University Center at Chaparral
09.2020 - 08.2023
Line Cook/To Go Server
Chili's Bar and Grill
09.2020 - 02.2022
Shift Leader/Server
Mici Handcrafted Italian
06.2019 - 05.2020
Bachelor of Science - Human Dimensions of Natural Resources
Colorado State University
Associate of Arts - General Studies
Arapahoe Community College
- Mental Health First Aid Certification
- Foundations of Leadership Certification
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