Abbey Heffernan
Issaquah,USA
Summary
Dynamic Customer Success Specialist at Denali Advanced Integration with expertise in global project coordination and customer relationship management. Proven track record in enhancing client satisfaction through effective problem-solving and cross-functional collaboration. Adept at managing inventory and driving process improvements, ensuring seamless operations and exceptional service delivery.
Overview
9
9
years of professional experience
Work History
Customer Success Specialist
Denali Advanced Integration
Redmond, Washington
01.2024 - Current
- Company Overview: a well-known global retail chain and multinational technology company that is engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
- My position involved managing global stock, fulfilling customer orders and stock orders, working with our customers to provide a personalized experience, and working with our sales team to keep up-to-date pricing for our supplies and shipping.
- Currently, I am working on a global project that spans across North America, Asia, and Europe. We investigate and add new products every day that span across office environments to at-home settings.
- Conducted regular check-ins with clients to assess satisfaction and address concerns.
- Collaborated with cross-functional teams to resolve client issues effectively.
- Responded promptly to all incoming inquiries from clients regarding product information or support requests.
Project Coordinator 2
Denali Advanced Integration
Redmond, Washington
08.2021 - 01.2024
- Company Overview: well-known medical facilities and e-commerce partner.
- I was responsible for all phases of our current projects. This involved setting up budget reports, tracking sheets, team communications, and any other equipment or tools needed to complete the project.
- While the project is active, my role is to help my team complete the work assigned to us, as well as communicate with our customers and shareholders to give them visibility and implement any changes they would like to see in the new space.
- Projects that I was involved in are system upgrades on PCs and mobile devices, facility projects that involve workspace setups, new technology deployments, and hardware upgrades.
- During these projects, I worked closely with a lot of different departments to ensure the work is completed to specification and within budget.
Assistant Manager
Regal movie theatre
Issaquah, Washington
07.2019 - 08.2021
- As an Assistant Manager, I managed tills, balanced house receipts, and ran required reports.
- Supervised daily operations of the cinema and ensured smooth functioning.
- Managed staff schedules and delegated tasks to improve efficiency.
- Trained new employees on customer service and operational procedures.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Coordinated movie screenings and special events for audience engagement.
- Monitored inventory levels and ordered supplies as needed for operations.
- Implemented health and safety protocols to ensure a secure environment.
Shift Supervisor
Starbucks
Bellevue, Washington
04.2016 - 06.2019
- Supervised daily operations to ensure efficient store performance.
- Trained and mentored new partners on customer service standards.
- Managed inventory control and restocked supplies as needed.
- Conducted regular team meetings to enhance communication and teamwork.
- Enforced company policies to maintain a safe work environment.
- Handled customer inquiries and resolved issues promptly and professionally.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
Education
Project Management Fundamentals - Information Technology
Whatcom Community College
Whatcom, WA01-2021
OSHA Certification - General Industry
OSHA 30 Hour Outreach Training Program
Bellingham, WA01-2020
OSHA certification - General Industry
OSHA 10 Hour Outreach Training Program
Bellingham, WA01-2020
High school diploma -
Issaquah High School
Issaquah, WA06-2014
Skills
- Customer relationship management
- Cross-functional collaboration
- Global project coordination
- Inventory management
- Process improvement
- Problem solving
- Cross-functional coordination
- Team collaboration
- Spreadsheets
- Verbal and written communication
- High-energy attitude
References
- Chandra Clark, Strategic Customer Success Manager, Denali Advanced Integration, cclark@denaliai.com
- Alice Lee, Project Manager 2, Denali Advanced Integration, (425) 275-8776
- Sara Herron, Program Coordinator 2, Denali Advanced Integration, (425) 984-4114
- Jacob Heflin, Assistant Manager, Regal Theatres, (425) 736-1085
- Angela Olsen, Deputy General Manager, Regal Theatres, (206) 335-8112
Timeline
Customer Success Specialist
Denali Advanced Integration
01.2024 - Current
Project Coordinator 2
Denali Advanced Integration
08.2021 - 01.2024
Assistant Manager
Regal movie theatre
07.2019 - 08.2021
Shift Supervisor
Starbucks
04.2016 - 06.2019
Project Management Fundamentals - Information Technology
Whatcom Community College
OSHA Certification - General Industry
OSHA 30 Hour Outreach Training Program
OSHA certification - General Industry
OSHA 10 Hour Outreach Training Program
High school diploma -
Issaquah High School
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