Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Beacon Orthopaedics & Sports Medicine
Morrow, OH
03.2023 - Current
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests.
Greeted visitors to provide information and direct to appropriate personnel.
Completed basic bookkeeping and document filing.
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Protected patients by observing strict HIPAA guidelines.
Informed patients of financial responsibilities prior to rendering services.
Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Pharmacy Technician
Kroger Pharmacy
Latonia, KY
02.2020 - 03.2023
Answered telephones to respond to questions or requests.
Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
Operated cash registers to accept payments from customers.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
Entered prescription information into computer databases.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Helped customers find specific products, answered questions and offered product advice.
Developed trusting relationships with customers by making personal connections.
Built and maintained relationships with peers and upper management to drive team success.
Answered product questions with up-to-date knowledge of medications.
Waitress
Skyline
Lexington, KY
08.2018 - 12.2019
Set up tables in between patrons to reduce wait times.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Stocked service areas with supplies during slow periods.
Presented menus and answered questions regarding items.
Floating Teacher
Kindercare Education
Florence, KY
06.2018 - 08.2019
Implemented hands-on, play-based strategies for experiential learning.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Taught children foundational skills in colors, shapes and letters.
Communicated with children's parents and guardians about daily activities, behaviors and problems.
Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Developed and enforced positive strategies to encourage good behavior.
Supervised circle time, free play, outside play and learning and developmental activities.
Implemented behavior modeling and positive reinforcement into daily routines.
Escorted children on outings and trips to promote enrichment and maintain safety.
Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
Maintained daily records of individual activities, behaviors, meals and naps.
Organized and led activities to promote physical, mental and social development.
Host/Waitress
Larosa's Pizza
Taylor Mill, KY
04.2017 - 05.2018
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Presented menus and answered questions regarding items.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Informed customers of daily specials and signature menu items.
Accurately and efficiently handled payments, giving change and printing receipts for customers.
Relayed orders to service bar and kitchen via point-of-sale register system.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Greeted customers, answered questions and recommended specials to increase profits.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Responded to ad hoc cleaning duties at end of shift.
Trained new employees to perform duties.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Customer Service Representative
Aeropostale
Florence, KY
11.2015 - 01.2016
Upheld quality control policies and procedures to increase customer satisfaction.