Abbey Hoffman
Taylor Mill,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Beacon Orthopaedics & Sports Medicine
Morrow, OH
03.2023 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Protected patients by observing strict HIPAA guidelines.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Pharmacy Technician
Kroger Pharmacy
Latonia, KY
02.2020 - 03.2023
- Answered telephones to respond to questions or requests.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Operated cash registers to accept payments from customers.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Entered prescription information into computer databases.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Helped customers find specific products, answered questions and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered product questions with up-to-date knowledge of medications.
Waitress
Skyline
Lexington, KY
08.2018 - 12.2019
- Set up tables in between patrons to reduce wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Stocked service areas with supplies during slow periods.
- Presented menus and answered questions regarding items.
Floating Teacher
Kindercare Education
Florence, KY
06.2018 - 08.2019
- Implemented hands-on, play-based strategies for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Taught children foundational skills in colors, shapes and letters.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Developed and enforced positive strategies to encourage good behavior.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Escorted children on outings and trips to promote enrichment and maintain safety.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Organized and led activities to promote physical, mental and social development.
Host/Waitress
Larosa's Pizza
Taylor Mill, KY
04.2017 - 05.2018
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Presented menus and answered questions regarding items.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Informed customers of daily specials and signature menu items.
- Accurately and efficiently handled payments, giving change and printing receipts for customers.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Greeted customers, answered questions and recommended specials to increase profits.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Responded to ad hoc cleaning duties at end of shift.
- Trained new employees to perform duties.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Customer Service Representative
Aeropostale
Florence, KY
11.2015 - 01.2016
- Upheld quality control policies and procedures to increase customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Used technology resources to assist customers in locating and selecting items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Adhered to company initiatives and achieved established goals.
- Collected payments and provided accurate change.
Education
High School Diploma -
Scott High School
Taylor Mill, KY05.2018
Skills
- Detail-Oriented
- Relationship Building
- Answering and Routing Calls
- Customer Service
Certifications
- BLS Certification
Timeline
Front Desk Receptionist
Beacon Orthopaedics & Sports Medicine
03.2023 - Current
Pharmacy Technician
Kroger Pharmacy
02.2020 - 03.2023
Waitress
Skyline
08.2018 - 12.2019
Floating Teacher
Kindercare Education
06.2018 - 08.2019
Host/Waitress
Larosa's Pizza
04.2017 - 05.2018
Customer Service Representative
Aeropostale
11.2015 - 01.2016
High School Diploma -
Scott High School
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