Abbey Holland
Hilton Head Island,SC
Summary
Hardworking employee enthusiastic about learning higher education field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Design Sales Specialist
Daltile
Bluffton, SC
06.2021 - Current
- Utilize needs-based analysis to help guide customers to successful outcomes
- Offer administrative support including maintaining customer record database, quoting, ordering, and setting appointments
- Communicate and collaborate with internal and external team members through multiple modes of communication to provide customers with excellent service
- Employ an inclusive team-based approach with key business partners to ensure efficient and fluid process for customers.
Operations Assistant
Columbus State University
Columbus, GA
07.2019 - 05.2021
- Acted as the main point of contact for RiverPark campus faculty, staff, and tenant facility needs
- Collaborated with Housing Department and students to ensure student needs were met in a timely manner and in accordance with their scheduling needs
- Supported Plant Operations, Campus Planning, and Executive Director for daily administrative needs as well as special projects
- Created and maintained an operational forecast database to record and track internal mechanical systems for budgeting purposes
- Responsibilities included assigning work orders, maintaining work order databases, processing quotes and invoices, and researching vendors.
Design Sales Consultant
Garden State Tile
Savannah, GA
01.2018 - 03.2019
- Responsible for providing effective, accurate, and timely customer service for all internal and external customers as well as team members by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members, outside sales representatives, peers, and management
- Responsible for entire cycle of a transaction from placing the order to the delivery ensuring customer satisfaction and order accuracy as well as maintaining accurate customer records in customer record management software
- Assist customers in showroom as needed.
Senior Representative
Valley Floors
Bradford, VT
01.2011 - 01.2018
- Practiced consultative sales method to recommend proper products and services for clientele in turn increasing business profit
- Trained new sales staff in organizational processes and products
- Maintained marketing materials such as social media pages, website, and brochures
- Analyzed market trends to ensure up to date product content in showroom
- Cultivated client and vendor relationships while maintaining respective databases
- Successfully built loyal customer base through top tier customer service that consistently led to strong referrals
- Created a customized calendar for scheduling to increase productivity and reduce errors
- Consistently led staff in overall sales and customer satisfaction
- Acted as team lead for process improvement and troubleshooting.
Administrative Office Manager, Designer
Wyman Group
Lebanon, NH
01.2006 - 01.2010
- Designed and managed in house and client remodeling projects
- Managed accounts payable, accounts receivable, insurance policies, and cash flow
- Completed insurance audits for workers' compensation and liability insurance
- Managed vendors and contracts
- Educated new hires and existing employees on available benefits packages
- Relied upon to identify and contribute to team-based solutions.
Education
BA - Latin American Studies
University of Central Florida
Orlando, FL05.2024
Associate Degree - Applied Science, Medical Assisting
Mount Wachusett Community College
2001
Skills
- Accounts receivable & payable
- Customer record management systems
- Customer service
- Microsoft Office suite
- Project management
- Proposal management
- Quickbooks
- Lead Generation Management
- Client Rapport-Building
- Special Requests
- Client Needs Assessment
Hobbies
Nature enthusiast.
International travel and adventure.
Photography.
Languages
Spanish
Limited Working
Timeline
Design Sales Specialist
Daltile
06.2021 - Current
Operations Assistant
Columbus State University
07.2019 - 05.2021
Design Sales Consultant
Garden State Tile
01.2018 - 03.2019
Senior Representative
Valley Floors
01.2011 - 01.2018
Administrative Office Manager, Designer
Wyman Group
01.2006 - 01.2010
BA - Latin American Studies
University of Central Florida
Associate Degree - Applied Science, Medical Assisting
Mount Wachusett Community College
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