Abbey Jones
Bristol TN ,TN
Summary
Dynamic leader with a proven track record at Hard Rock International, excelling in guest relations and compliance monitoring. Skilled in fostering team collaboration and enhancing customer experiences, in time management, communication, and problem-solving, ensuring seamless operations and reliability. Expert in problem-solving and effective communication, ensuring operational excellence and workplace safety. Proven track record in coordinating, planning, and optimizing workflows. Known for strong team collaboration, adaptability, and delivering results under changing conditions.
Overview
4
4
years of professional experience
Work History
Dual Rate Table Games Supervisor
Hard Rock International
07.2022 - Current
- Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback to promote growth within the team.
- Established strong relationships with players by providing exceptional customer service and promptly resolving disputes.
- Ensured compliance with state gaming regulations through diligent monitoring of all gaming activities on the casino floor.
- Collaborated with upper management to develop strategies for enhancing guest experiences while optimizing revenue generation opportunities at the tables.
- Managed challenging situations involving dissatisfied customers or potential security concerns, maintaining professionalism at all times.
- Maintained optimal game integrity by closely monitoring dealer performance and addressing any discrepancies or issues.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
General Manager
Papa Johns
11.2020 - 05.2022
- Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback to promote growth within the team.
- Established strong relationships with players by providing exceptional customer service and promptly resolving disputes.
- Ensured compliance with state gaming regulations through diligent monitoring of all gaming activities on the casino floor.
- Collaborated with upper management to develop strategies for enhancing guest experiences while optimizing revenue generation opportunities at the tables.
- Managed challenging situations involving dissatisfied customers or potential security concerns, maintaining professionalism at all times.
- Maintained optimal game integrity by closely monitoring dealer performance and addressing any discrepancies or issues.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
Education
Pre-radiography - Radiography
Skills
- Guest Relations
- Policy Enforcement
- Employee Scheduling
- Promotions coordination
- Leading employees
- Greeting guests
- Recordkeeping skills
- Resolving Complaints
- Compliance Monitoring
- Coordinating documents
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Workplace Safety
- Team Collaboration
- Team motivation
- Active Listening
- Effective Communication
- Cash Handling
- Decision-Making
Timeline
Dual Rate Table Games Supervisor - Hard Rock International
07.2022 - Current
General Manager - Papa Johns
11.2020 - 05.2022
Northeast State Community College - Pre-radiography , Radiography
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