Abbey Kirkland
Austin
Summary
Experienced customer-facing professional with a strong background in account management, renewals, and customer success within fast-paced environments. Looking for a role where I can build meaningful client relationships, drive adoption and retention, and bring a high level of execution and organization to every interaction.
Overview
6
6
years of professional experience
Work History
Customer Success and Growth Manager
Loop Robots
Austin
06.2025 - Current
- Identify and pursued new business opportunities in US, managing entire sales cycle.
- Sourced second US pharmacy client and streamlined onboarding process to ensure swift integration.
- Onboard new customers to maximize effective utilization of disinfection robots in hospitals.
- Monitor customer health metrics to implement proactive retention strategies.
- Advocate for customer needs and collected product feedback to enhance customer experience as a trusted advisor.
Account Executive
DefectDojo
08.2023 - 03.2025
- Led business development efforts, driving new client acquisition and guiding prospects through the sales lifecycle, while managing renewals and identifying expansion opportunities, achieving a 95% success rate.
- Generated over $2 million in revenue across new business (majority), renewals, and expansion opportunities over FY23 and FY24.
- Acted as the primary contact for customers, facilitated seamless onboarding, optimized product adoption, and addressed account management needs to foster long-term partnerships.
- Collaborated with clients to gather feedback and identify areas for product improvement, delivering strategic insights to engineering teams for roadmap prioritization.
- Represented DefectDojo at industry conferences nationwide, enhancing brand awareness, engaging with key stakeholders, and generating high-quality leads.
Client Engagement Manager
KellyMitchell Group
02.2021 - 03.2023
- Recognized as a Top Sales Contributor for FY22 for outstanding revenue generation and client engagement.
- Generated $5 million in revenue over FY21 and FY22 through strategic account growth, renewals, and new business acquisition.
- Managed and expanded relationships with multiple Fortune 500 accounts, onboarding a major insurance client to enhance industry presence and client loyalty.
- Conducted an average of 15 client meetings per week, both in-person and virtual, fostering strong relationships with active customers and prospects.
- Drove account expansion by identifying upsell and cross-sell opportunities, increasing customer value and satisfaction.
- Served as trusted advisor and subject matter expert, facilitating onboarding, resolving issues proactively, educating clients on services, and managing accounts effectively.
Sales Development Representative
Rubrik
03.2020 - 02.2021
- Generated $1.5 million in Q2 and $1.3 million in Q1 in pipeline.
- Prospected accounts in territory daily, organizing leads into prioritized lists with multi-touch engagement strategy.
- Personalize tailored messaging to prospects via phone, email, and LinkedIn to set up a meeting with Account Manager.
- Collaborated with channel partners and marketing to gather intel, promote events and campaigns, and develop strategies for account engagement.
Education
BA - Marketing and Management
University of Kentucky
05.2019
Skills
- Customer onboarding
- Account management
- Client retention
- Data analysis
- Product feedback
- Problem solving
- Relationship building
Websites
Volunteer Experience
Austin Pets Alive and Austin Animal Center, I foster dogs with Austin's local shelters and act as a liaison with prospective adopters to ensure it's a perfect match, advertise my foster dog on socials while giving them reprieve from the shelter and a relaxing environment to decompress.
Timeline
Customer Success and Growth Manager
Loop Robots
06.2025 - Current
Account Executive
DefectDojo
08.2023 - 03.2025
Client Engagement Manager
KellyMitchell Group
02.2021 - 03.2023
Sales Development Representative
Rubrik
03.2020 - 02.2021
BA - Marketing and Management
University of Kentucky