Abbey LaFatch
Belpre,OH
Summary
Results-driven banking professional specializing in loan processing and compliance. Proven track record of delivering exceptional customer service and enhancing client relationships through effective communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Sales Service Representative
United Bank
Parkersburg, West Virginia
03.2025 - Current
- Resolved customer issues promptly, achieving high satisfaction through knowledgeable support.
- Identified customer needs swiftly to provide timely assistance.
- Delivered exceptional service during in-person and phone interactions.
- Educated clients on banking products and services, enhancing their understanding and engagement.
- Processed loan applications and verified financial information for approvals.
- Ensured compliance with banking regulations and internal policies at all times.
- Executed daily responsibilities with precision, contributing to overall operational efficiency.
- Prioritized tasks to consistently meet service goals.
Office Manager
WesBanco
Vincent, Ohio
07.2023 - 02.2025
- Managed office operations to ensure seamless daily functions.
- Coordinated schedules and meetings for management and staff efficiency.
- Facilitated inter-departmental communication, fostering collaboration and information sharing.
- Facilitated inter-departmental communication to enhance collaboration.
- Maintained office supplies and equipment to optimize usage.
- Resolved customer inquiries promptly, fostering strong client relationships.
- Performed general bookkeeping duties, including reconciling bank statements.
- Provided training on office policies and procedures for new hires.
Personal Banker Officer
Wesbanco Bank
Parkersburg, West Virginia
02.2022 - 07.2023
- Assisted customers with account openings and service inquiries, ensuring efficient processes.
- Processed loan applications and facilitated mortgage closings to meet client needs.
- Educated clients on banking products and services, aligning offerings with customer requirements.
- Resolved customer issues through effective communication and problem-solving techniques.
- Promoted bank services via community events and outreach initiatives to enhance visibility.
- Monitored compliance with banking regulations and internal policies to mitigate risks.
- Analyzed customer data to identify cross-selling opportunities for additional services.
- Maintained accurate records of customer transactions and interactions per bank regulations.
Teller
WesBanco
Parkersburg, West Virginia
09.2021 - 02.2022
- Processed customer transactions accurately and efficiently, including deposits and loan payments.
- Handled large volumes of currency with minimal errors to maintain operational accuracy.
- Maintained cash drawer integrity through regular audits and daily balancing.
- Resolved customer complaints promptly, enhancing satisfaction and fostering loyalty.
- Built strong client relationships through personalized interactions and exceptional service.
- Trained new tellers on operational procedures and best practices, improving team efficiency.
- Promoted bank products, addressing customer needs and enhancing overall experience.
- Verified customer identification to comply with laws and regulations.
Education
High School Diploma -
Belpre High School
Belpre, OH05-2020
Skills
- Loan processing
- Banking regulations compliance
- Financial analysis
- Risk assessment
- Account management
- Customer relationship management
- Data management
- Customer service
- Administrative support
Affiliations
- Coaches Belpre Girls Basketball
Timeline
Sales Service Representative
United Bank
03.2025 - Current
Office Manager
WesBanco
07.2023 - 02.2025
Personal Banker Officer
Wesbanco Bank
02.2022 - 07.2023
Teller
WesBanco
09.2021 - 02.2022
High School Diploma -
Belpre High School