Abbey Mass
Panama City,FL
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Server/Hostess
Charlie Coram's Place
Panama City, FL
09.2023 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
Server/Hostess
Hooters Inc.
Panama City Beach, FL
04.2023 - 09.2023
- Greeted guests warmly upon arrival, seating them promptly.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Assisted in training new servers.
- Set up tables in between patrons to reduce wait times.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server/Banquet Server/Training Bartender
Panama Country Club
Lynn Haven, FL
08.2022 - 03.2023
- Created specialty cocktails using recipes or as requested by customers.
- Performed opening and closing duties such as setting up the bar area and restocking items.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Greeted guests upon arrival and provided assistance throughout the event.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Provided refills on drinks as requested by customers.
- Answered questions regarding menu items and assisted guests in making selections.
- Organized payment transactions accurately while providing excellent customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food to over 300 customers per shift.
Sales Associate/Stock Associate
Ron Jon Surf Shop
Panama City Beach, FL
01.2022 - 08.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Trained new team members in cash register operation, stock procedures and customer services.
- Folded, hung, and organized clothes in a neat and orderly fashion in the fitting rooms.
- Assisted customers in finding the right size and style of clothing items.
- Inspected incoming shipments of product for accuracy and quality, reporting any discrepancies or damages to supervisors immediately.
- Performed inventory cycle counts as needed to maintain accurate records of quantity on hand.
- Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
- Organized store by returning merchandise to proper areas and restocked displays.
Sales Associate
Five Below
Panama City Beach, FL
06.2021 - 01.2022
- Helped customers find specific products, answered questions and offered product advice.
- Processed transactions using a point-of-sale system.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Verified that all price tags were correct before stocking merchandise on display areas.
- Identified damaged goods upon receipt of shipment and reported them accordingly for returns or exchange purposes.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Internship Student
Tyson Elmore CPA, P.A.
Panama City, FL
08.2019 - 05.2020
- Answered incoming calls and routed to appropriate personnel.
- Greeted customers and visitors in a professional manner.
- Assisted with the preparation of financial statements, reports, and budgets.
- Analyzed complex financial documents to identify discrepancies and errors.
- Performed data entry into various financial systems.
- Researched tax laws, regulations, and best practices to ensure accurate filing of taxes.
- Worked with spreadsheets, cloud-based accounting software and bank account statements.
- Scanned paper documents into electronic format to ensure accurate records were kept.
- Assisted in organizing and maintaining confidential files for the company.
Education
Associate of Arts - General Studies
Gulf Coast State College
Panama City, FL05.2022
High School Diploma -
A. Crawford Mosley High School
Lynn Haven, FL05.2020
Bachelor of Science - Health Sciences
The University of West Florida
Pensacola, FLSkills
- Liquor, Wine, and Food Service
- Customer Service
- Food Running
- Table Bussing
- Order Management
- Supply Restocking
- Food Inspection
- Safe Food Handling
- Beverage Preparation
- Menu Knowledge
- POS Operation
- Sales Expertise
- High-Volume Dining
- Guest Seating
- Time Management
- Teamwork and Collaboration
- Verbal/Written Communication
- Meeting Deadlines
- Listening Skills
- Flexible Schedule
Timeline
Server/Hostess
Charlie Coram's Place
09.2023 - Current
Server/Hostess
Hooters Inc.
04.2023 - 09.2023
Server/Banquet Server/Training Bartender
Panama Country Club
08.2022 - 03.2023
Sales Associate/Stock Associate
Ron Jon Surf Shop
01.2022 - 08.2022
Sales Associate
Five Below
06.2021 - 01.2022
Internship Student
Tyson Elmore CPA, P.A.
08.2019 - 05.2020
Associate of Arts - General Studies
Gulf Coast State College
High School Diploma -
A. Crawford Mosley High School
Bachelor of Science - Health Sciences
The University of West Florida