ABIGAIL MCPHEE
Broken Arrow
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
State Farm
04.2024 - Current
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Managed inventory levels, ensuring accurate stock replenishment and organized displays.
- Trained new sales associates on product knowledge and company policies to improve team performance.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Preschool Teacher
Riverfield Country Day School
09.2021 - 04.2024
- Created a nurturing and inclusive environment that promoted social and emotional development.
- Designed and executed engaging lesson plans to support early literacy and math skills.
- Conducted parent-teacher conferences and maintained open communication with families to foster a strong partnership.
- Led a team of teachers in planning and implementing age-appropriate curriculum for preschoolers.
Customer Service
Omni Interactions
02.2019 - 09.2021
- Demonstrated exceptional problem-solving skills by effectively resolving customer issues and providing timely solutions.
- Received consistent positive feedback from customers for delivering outstanding customer service and exceeding expectations.
- Proficient in using customer relationship management (CRM) software to efficiently manage and track customer interactions.
Account Reconciliation Specialist
Global Client Solutions
10.2017 - 01.2019
- Provided perfect balancing from a corporate point of view, and resolved balancing issues efficiently and in an appropriate timely manner.
- Verified and posted details of business and personal transactions, such as; funds received and disbursed totals accounts to ledgers or computer spreadsheets and databases.
Bank Teller
Valley National Bank
07.2016 - 10.2017
- Processed standard teller transactions for customers, including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling nightly deposits, and correcting discrepancies.
Education
High School Diploma -
Union High School
12.2015
Skills
- Detail-oriented approach
- Data analysis
- Excel
- Customer service
- Problem-solving
- Communication
- Classroom management
- Positive relationship building
- Extensive knowledge of inventory tracking and other methods of resolving account discrepancies
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
- Licensed Insurance Agent
Timeline
Sales Associate
State Farm
04.2024 - Current
Preschool Teacher
Riverfield Country Day School
09.2021 - 04.2024
Customer Service
Omni Interactions
02.2019 - 09.2021
Account Reconciliation Specialist
Global Client Solutions
10.2017 - 01.2019
Bank Teller
Valley National Bank
07.2016 - 10.2017
High School Diploma -
Union High School
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