Abbey Morales
Orlando,FL
Summary
Organized and dependable Bartender successful in delivering exceptional service in fast-paced environments with high-volumes of patrons. Committed to upholding highest standards of customer service and achieving business goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
The Wharf at Sunset Walk
11.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upsold menu items to customers, maximizing profits while consistently performing in the top 10% of sales.
- Conducted regular inventory count to keep bar supplies stocked and all product accounted for.
- Set up and efficiently execute BEOs and catering events while insuring best client experience.
Bartender/Certified Trainer
Bosphorous Turkish Cuisine
10.2020 - 10.2021
- Trained all incoming bartenders on proper drink preparation, garnish preparation, and company SOPs for bar.
- Served high customer volumes during special events, nights, and weekends.
- Reduced average drink ticket time from approximately 10-15 minutes to 2-3 minutes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Showcased excellent ability to multi-task between a busy service well and bar as a solo bartender.
Tasting Room Associate/Events Assistant
Quantum Leap Winery
10.2019 - 04.2020
- Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
- Provided informed wine suggestions to tasting room guests.
- Worked closely with Events Director to assist with set up, beverage service, and breakdown of private parties.
- Coordinated public events for the winery to increase sales and wine club members.
- Created and scheduled marketing emails and tools to reach a wider customer base.
Bartender
Holland-America Princess Cruises
05.2019 - 09.2019
- Demonstrated the ability to work in a high volume restaurant environment that accommodated over 3,000 guests weekly.
- Requisition product daily to ensure the bar was properly stocked to run at optimum efficiency.
- Communicated product knowledge of local vendors to enhance guest experience and highlight small business relationships.
- Developed creative drink recipes for daily specials using fresh local ingredients available.
- Followed and maintained all sanitation and food handling safety measures.
Bartender
BB King's Blues Club
09.2017 - 05.2019
- Prepare and responsibly serve beverages in a high volume restaurant with a dinner capacity of over 800 guests.
- Bartend BEO and buy-out events of up to 1,000 guests, participating in set up and breakdown.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Events Intern
Feeding Children Everywhere
01.2018 - 05.2018
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Trained corporate and local volunteers on event activities and goals.
- Oversaw event operations to keep running smoothly.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Directed and supervised event staff volunteers to maintain seamless event operations.
Education
BACHELOR OF ARTS - HUMAN COMMUNICATION
University of Central Florida
Orlando, FL05.2017
ASSOCIATE OF ARTS - HUMAN COMMUNICATION
Seminole State College
Sanford, FL2015
Skills
- Aloha POS
- Toast POS
- Cash Handling
- Private Events and Catering
- Sales Expertise
- High-Volume Environments
Certification
- RCS Alcohol Compliance/Responsible Vendor Training
- ServSafe Food Handler
Timeline
Bartender
The Wharf at Sunset Walk
11.2021 - Current
Bartender/Certified Trainer
Bosphorous Turkish Cuisine
10.2020 - 10.2021
Tasting Room Associate/Events Assistant
Quantum Leap Winery
10.2019 - 04.2020
Bartender
Holland-America Princess Cruises
05.2019 - 09.2019
Events Intern
Feeding Children Everywhere
01.2018 - 05.2018
Bartender
BB King's Blues Club
09.2017 - 05.2019
BACHELOR OF ARTS - HUMAN COMMUNICATION
University of Central Florida
ASSOCIATE OF ARTS - HUMAN COMMUNICATION
Seminole State College