Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abbey Naji

Hazel Park,MI

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with proficiency in customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Hostess

TigerLily
Ferndale, MI
08.2023 - Current
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Accurately recorded customer information into reservation system.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Handled cash payments and reconciled daily transactions accurately.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phones promptly to record and confirm reservations.

Administrative Assistant

Get Well Urgent Care
Oak Park, MI
01.2022 - 01.2023
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Entered insurance, demographics and health history into patient database.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Straightened up waiting room to maintain neat and organized space.

Education

High School Diploma -

Crestwood High School
Dearborn Heights, MI
06-2021

Skills

  • Guest Engagement
  • Customer Service
  • Reservations Management
  • Phone Etiquette
  • Payment Processing/Collection
  • Co-Payment Collection
  • Microsoft Office
  • Telephone Etiquette
  • Insurance Verification
  • Proficient in Toast (POS)
  • Proficient in Aprima (EHR)
  • Detail Oriented
  • Reservation Coordination
  • Guest Relations

Timeline

Hostess

TigerLily
08.2023 - Current

Administrative Assistant

Get Well Urgent Care
01.2022 - 01.2023

High School Diploma -

Crestwood High School

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Abbey Naji