Abbey Nicole McCormick
San Diego,CA
Summary
Innovative and client-focused professional with a proven track record in luxury travel planning, lifestyle management, and customer experience. A natural leader known for creating bespoke experiences, cultivating long-term client relationships, and delivering results under tight deadlines. Excels in fast-paced, high-pressure environments with a sharp attention to detail and a passion for exceeding expectations. Proficient in CRM systems, social media strategy, and project management tools.
Overview
8
8
years of professional experience
Work History
Nanny / Family Assistant
Private Residences
03.2024 - Current
- Spearheaded the planning and execution of dynamic daily routines for children, integrating engaging activities, educational support, and family priorities
- Built trust and rapport with families through open communication, dependability, and a proactive approach to problem-solving
- Streamlined household operations by handling errands, meal prep, and light housekeeping to reduce family stress
- Designed creative activities, such as museum visits and arts & crafts sessions, ensuring educational value and entertainment
Travel & Culinary Specialist
Element Lifestyle
09.2022 - 03.2024
- Crafted high-touch travel experiences for ultra-high-net-worth clients, designing itineraries that emphasized exclusivity, personalization, and attention to detail
- Secured rare reservations at world-renowned restaurants and coordinated private chef services, showcasing a deep understanding of luxury expectations
- Enhanced efficiency by maintaining a detailed database of client preferences, streamlining future travel planning
- Built strategic partnerships with global hoteliers and vendors, ensuring unparalleled service for clients
Customer Service Representative
Star Market
02.2021 - 08.2021
- Implemented a cutting-edge customer service program that achieved a 95.5% satisfaction rate, fostering loyalty and repeat business
- Championed team success by training staff in customer engagement strategies, improving team performance by 20%
- Developed expertise in cross-selling and upselling, driving increased sales of in-store brands
- Maintained detailed client interaction records, using insights to identify service improvement opportunities
Corporate Lifestyle Manager
Quintessentially
07.2018 - 01.2020
- Delivered white-glove concierge services for a top-tier luxury automotive brand, consistently ranking in the top 20% for client satisfaction
- Orchestrated high-profile bookings, including exclusive dining, five-star hotels, and last-minute event tickets
- Utilized Salesforce to track and analyze client data, creating actionable insights to refine service offerings
- Partnered with cross-functional teams to create personalized experiences for high-net-worth clients, elevating brand reputation
Lifestyle Team Intern
Quintessentially
06.2017 - 08.2017
- Collaborated with Lifestyle Managers to deliver tailored concierge services, including travel planning, event coordination, and personal shopping
- Represented the company at exclusive networking events, building partnerships that expanded client access to unique opportunities
- Contributed to client satisfaction by developing bespoke solutions for day-to-day needs
Education
Bachelor of Arts - Communication and Social Media Marketing
University of Arizona
Tucson, AZ05-2017
Skills
- Client Experience & Relationship Building
- Luxury Travel & Lifestyle Coordination
- Project Management & Event Planning
- High-Level Problem Solving & Critical Thinking
- CRM Systems (Salesforce, Monday) & Data Analytics
- Social Media Marketing & Strategy
- Leadership & Team Training
- Software: Microsoft Office Suite, Google Workspace
- Social Media: Instagram, Facebook, Twitter, LinkedIn
Accomplishments
- Maintained a 95.5% satisfaction rate in customer service by introducing innovative strategies and personalized approaches.
- Designed bespoke travel itineraries that consistently exceeded client expectations, earning repeat business.
- Achieved top 20% satisfaction ranking among peers in a luxury lifestyle management role.
- Built lasting relationships with high-profile clients and vendors, enhancing brand credibility and loyalty.
Timeline
Nanny / Family Assistant
Private Residences
03.2024 - Current
Travel & Culinary Specialist
Element Lifestyle
09.2022 - 03.2024
Customer Service Representative
Star Market
02.2021 - 08.2021
Corporate Lifestyle Manager
Quintessentially
07.2018 - 01.2020
Lifestyle Team Intern
Quintessentially
06.2017 - 08.2017
Bachelor of Arts - Communication and Social Media Marketing
University of Arizona
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