Abbey O'Toole
Richmond,VA
Summary
Social Work student at Virginia Commonwealth University with strong skills in patient advocacy, trauma-informed care, and evidence-based support. Experienced working with diverse populations in medical, community, and mental health settings. Focused on providing compassionate, client-centered care and empowering individuals through each stage of their care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Birth and Postpartum Doula
Richmond Birth and Baby
Henrico, VA
09.2019 - Current
- Supported families through labor and postpartum recovery, ensuring emotional and physical well-being.
- Educated clients on newborn care, breastfeeding techniques, and postpartum recovery strategies.
- Developed personalized birth plans in collaboration with expectant parents to align with their preferences.
- Organized workshops for new parents focused on infant care, breastfeeding, and maternal health topics.
- Participated in ongoing professional development opportunities to stay current with industry trends and research, ensuring clients received the highest quality care.
- Eased recovery time for postpartum clients through targeted self-care strategies and referrals to appropriate healthcare providers.
- Tailored services to accommodate diverse cultural backgrounds, respecting individual beliefs and preferences throughout the birth journey.
- Enhanced prenatal and postpartum care by providing evidence-based information, emotional support, and physical comfort measures.
Leasing Agent
Monroe Properties
Richmond, VA
12.2022 - 01.2024
- Facilitated property viewings, showcasing amenities and features to prospective tenants.
- Processed rental applications and conducted background checks to ensure tenant qualifications.
- Managed lease agreements, ensuring compliance with local regulations and company policies.
- Collaborated with maintenance teams to address tenant concerns and improve property conditions.
Server
O'Toole's Restaurant
Richmond, VA
06.2013 - 08.2022
- Provided exceptional customer service, enhancing guest satisfaction and fostering repeat business.
- Managed multiple tables simultaneously, ensuring timely and accurate order delivery.
- Collaborated with kitchen staff to streamline communication and improve food presentation.
- Trained new servers on menu knowledge, service standards, and operational procedures.
Education
Social Work
Virginia Commonwealth University
Richmond, Virginia, VA05-2027
No Degree - Psychology
John Tyler Community College
Chester, Virginia, VA12-2022
Skills
- Client advocacy
- Professional ethics
- Self-care strategies
- Emotional support
- Postpartum care
- Problem-solving abilities
- Patient-focused care
- Effective communication
- Client assessment
Certification
- Certified Postpartum Doula (CPD), BEST Doula - 9/2024
Timeline
Leasing Agent
Monroe Properties
12.2022 - 01.2024
Birth and Postpartum Doula
Richmond Birth and Baby
09.2019 - Current
Server
O'Toole's Restaurant
06.2013 - 08.2022
Social Work
Virginia Commonwealth University
No Degree - Psychology
John Tyler Community College